Parts Counter Representative

Description

• Assist customers with creating Cash on Delivery (COD) and credit accounts by collecting required information and collaborating with the Credit Department as needed.
• Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
• Handle external and internal parts returns promptly and in accordance with established procedures.
• Collect and process payments for Cash on Delivery (COD) orders accurately and promptly.
• Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
• Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation. Contribute to our "Expect More" experience.
• Review and approve FileBound assignments on a daily basis.
• Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
• File and maintain signed customer order documents, purchase orders, and invoices for record-keeping and reference.
• Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels, including phone, email, or in-person interactions.
• Develop and maintain strong relationships with customers to enhance their experience and loyalty.
• While performing this job, the employee is regularly required to talk or hear.
• Maintain a comprehensive knowledge of all products offered by Ascendum and actively participate in training. Notify management of training needs as necessary.

Requirements

• Ability to learn quickly and communicate well both orally and in writing.
• Proven experience in parts management or related field.
• Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.
• Reliable and punctual with a commitment to providing exceptional service.
• Computer Skills: The employee must be proficient with computers and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook.
• High school diploma or equivalent; additional education or certification is a plus.
• The position requires the ability to sit or stand for long periods.
• Excellent communication and customer service skills.
• High proficiency in customer relationship skills.
• Skilled in listening and communicating with others.
• Visual acuity and ability to read and interpret documents. ? The position requires the ability to occasionally lift up to 30 pounds.
• Ability to operate office equipment such as computers, keyboards, and telephones.
• Detail-oriented and highly organized.
• Proven ability to complete work with energy and enthusiasm.
• Strong organizational skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance