Dealer of Volvo and other heavy construction equipment offering sales, rental, service & parts.
Handle parts orders, provide customer service, and maintain client relationships.
14 days ago ago
Junior (1-3 years)
Full Time
Cayce, SC
Onsite
Company Size
1,500 Employees
Service Specialisms
New Equipment Sales
Used Equipment Sales
Equipment Rental
Leasing
Parts Ordering
Equipment Maintenance
On‑site Service
24‑hour Parts Logistics
Sector Specialisms
Construction
Mining
Agriculture
Material Handling
Paving
Infrastructure
Role
Description
cod processing
parts returns
filebound review
order management
5s compliance
customer support
Assist customers with creating Cash on Delivery (COD) and credit accounts by collecting required information and collaborating with the Credit Department as needed.
Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
Handle external and internal parts returns promptly and in accordance with established procedures.
Collect and process payments for Cash on Delivery (COD) orders accurately and promptly.
Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation. Contribute to our "Expect More" experience.
Review and approve FileBound assignments on a daily basis.
Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
File and maintain signed customer order documents, purchase orders, and invoices for record-keeping and reference.
Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels, including phone, email, or in-person interactions.
Develop and maintain strong relationships with customers to enhance their experience and loyalty.
While performing this job, the employee is regularly required to talk or hear.
Maintain a comprehensive knowledge of all products offered by Ascendum and actively participate in training. Notify management of training needs as necessary.
Requirements
microsoft office
high school
parts management
customer service
detail oriented
communication
Ability to learn quickly and communicate well both orally and in writing.
Proven experience in parts management or related field.
Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.
Reliable and punctual with a commitment to providing exceptional service.
Computer Skills: The employee must be proficient with computers and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook.
High school diploma or equivalent; additional education or certification is a plus.
The position requires the ability to sit or stand for long periods.
Excellent communication and customer service skills.
High proficiency in customer relationship skills.
Skilled in listening and communicating with others.
Visual acuity and ability to read and interpret documents. ? The position requires the ability to occasionally lift up to 30 pounds.
Ability to operate office equipment such as computers, keyboards, and telephones.
Detail-oriented and highly organized.
Proven ability to complete work with energy and enthusiasm.
Strong organizational skills.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1959
Year Founded
The company was established in 1959 with humble beginnings.
€1.3B
Annual Revenue
The company generates over €1.3 billion in annual sales.
2004
US Market Entry
The company entered the US market in 2004, starting in North Carolina.
14 Branches
US Presence
The company operates 14 branches across the Southeast and Midwest in the US.
The fleet includes new, used and rental machines—from excavators to pavers—with rentals averaging under three years old.
Its service network features over 100 equipped mobile trucks, ensuring rapid onsite maintenance and parts delivery.
The company stands out for its multi-brand expertise—Volvo CE, Bobcat, Gradall, Sennebogen, Epiroc and more.
Its rich history is marked by milestones: 60th anniversary in 2019, U.S. integration in 2004, and nationwide expansion through 2013.
Unusually, it operates in both machinery and trucks, plus infrastructure equipment for airports, ports and railways.
Culture + Values
Prioritizes the health and safety of employees and customers.
Delivers exceptional service and understands customer needs.
Operates with honesty, fairness, and strong ethical standards.
Encourages teamwork and cooperation with customers and partners.
Committed to innovation and ongoing development for business success.
Environment + Sustainability
Net-Zero 2050
Emission Target
Committed to achieving net-zero emissions by the year 2050 as part of its sustainability efforts.
Committed to reducing environmental impact and advancing sustainability in its operations.
Focus on reducing emissions from equipment through the promotion of fuel-efficient technologies and green equipment.
Utilization of renewable energy in operations where feasible.
Collaboration with manufacturers to offer eco-friendly solutions and equipment.
Inclusion & Diversity
A company strives to create an inclusive work environment where all employees feel respected and valued.
Efforts are made to increase female representation in leadership and technical roles.
Regular employee engagement surveys are conducted to measure inclusivity and address areas of improvement.