Senior Service Manager - Currie Hall

Description

• Collaborate with the Director of Property Management on budget development and strategic planning for properties; performance management and discussions with team members.
• Assess inventory and ensure proper resource allocation at assigned properties.
• Ensure properties have adequate planning and response for inclement weather.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Ensure teams maintain clean and orderly environments at assigned properties, including shops, mechanical rooms, storage and back-of-house areas.
• Manage budgets, invoice processing, and identify opportunities for capital expenditure funding, in partnership with Director of Property Management and regional support team.
• Manage contracts for services and vendors such as snow removal, landscaping.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure team is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Ensure that vacant retail spaces are well-maintained and ready for showings.
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
• Serve as an American Campus representative and liaison in all interactions.
• Recruit, hire, train, and develop team members, cross-training for operational flexibility. Create a positive and engaging workplace for teams.
• Manage and supervise facilities maintenance teams across multiple properties to enhance the resident experience, including managing to ensure efficient execution of work orders, preventative maintenance, and vendor management.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Maintain key control oversight, including key box access.
• Own the preventative maintenance plans for each property; schedule, delegate, and track tasks to ensure completion.
• Oversee property turnover processes and preparedness, as well as contract and manage vendors for efficient execution; recap hindsight in preparation for upcoming year.
• Maintain property signage and curb appeal, ensuring high standards.
• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Exercise discretion to manage work order processes, including execution, system close-out, and verification as needed, as well as on-call rotation scheduling, and vendor coordination.

Requirements

• HVAC certification preferred.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple properties and prioritize tasks effectively.
• 3-5 years’ proven mid to high-level tech experience in residential facilities maintenance.
• Management experience preferred.

Benefits

Compensation: $105,000 / year

• Paid Time Off
• Paid Paternity Leave
• CoreGiving Volunteer Days
• Preferred Membership Pricing at Local & National Companies
• Perks:Preferred Membership Pricing at Local & National CompaniesCoreGiving Volunteer DaysReferral ProgramCharity Matching Program
• Life Insurance
• Referral Program
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Charity Matching Program
• 401(k) with Employer Matching
• Short-Term & Long-Term Disability
• Sick Leave
• Benefits:DentalVision401(k) with Employer MatchingMedical & Dependent Care Flexible Spending Accounts (FSA)Life InsuranceSick LeavePaid Time OffPaid Pregnancy & Childbirth LeavePaid Paternity LeaveHealth InsuranceHealth Savings Account (HSA) with Employer MatchingShort-Term & Long-Term Disability
• Paid Pregnancy & Childbirth Leave
• Health Savings Account (HSA) with Employer Matching
• Health Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance