Assistant Design Studio Consultant

Description

• Maintain Design Studio physical appearance, keep samples in order
• Interact with internal mortgage company personnel as needed to confirm buyer affordability
• Answer phones as needed
• Walk-through with Design Studio Consultant each floorplan (once per plan) to ensure understanding of home construction, floorplan layout (including structural options) and installation of Included Features and Available Personal Choices
• Execute selections for QDH inventory homes as needed by communities
• Complete Buyer selection paperwork accurately and provide to Consultant by deadline provided
• Prepare and double-check final document package for accuracy and submit to construction team.
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans Attend product knowledge meetings monthly and/or quarterly
• Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed
• Submit paperwork to buyers for final authorization through DocuSign and process through SDW to internal business partners, as directed by Consultant
• Provide status updates to Consultant and Design Studio Manager
• Field visits as Tour community models, QDH homes and homes in production
• Maintain communication with on-site Sales Consultants
• Work as a team with Design Studio Consultant during Options Selections appointments to enter selections and adhere to predetermined deadlines for selections, change requests,
• Assist Prospective Buyers/Home Buyers with Tours/Options Selections
• Process special requests with appropriate approvals from management
• Navigate the Toll Intranet for product and builder information
• Walk-through with sales/construction/marketing personnel of all merchandised models
• Participate in continuing education as needed
• Ensures samples in good standing, labelled, and available for pricing
• Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
• Utilize Pivotal software and Excel to enter home selections and options.
• Provide buyer feedback internally
• Preview night tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
• Provide scripted tours of Design Studio environment, delivered in a professional manner, well-articulated, and with positive energy

Requirements

• Experience in a Sales-oriented role, assisting buyers with options and selection and timely follow-up on customer issues
• Patience, empathy and good listening skills
• Able to work with employees among multiple departments
• An Interior Design degree or design coordination experience with a homebuilder/developer is a plus
• Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint
• Able to plan and prioritize while focusing on detail orientation and effective time management.
• Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
• Must be able to handle the challenges related to customer service of clients
• Applies creative problem-solving to address business needs and issues
• Able to utilize the department specific technologies to solve business challenges
• Blend of design coordination (colors, textures, finishes & styles) and sales experience
• Be familiar with product and house warranty specifics and be able to communicate this to buyers
• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Excellent communication and organization skills
• Interdepartmental Communication and Studio Merchandising

Benefits

• Weekend and evening availability

Training + Development

Interview process

Visa Sponsorship

Security clearance