Help customers manage billing needs through Billtrust, including taking payments and resending invoices.
Build trust with customers and internal teams by communicating clearly and proactively.
Capture and share customer feedback and service gaps to continuously improve our customer experience.
Be the first point of contact for customers — resolving questions, concerns and requests received via phone, email, chat and web form with professionalism and empathy.
Identity theft monitoring
Serve as a product ambassador — responding to inquiries from customers about new installation products and solutions.
Support our marketing and sales teams by ensuring accurate and timely follow-up of inbound leads.
Contribute to team projects and support business initiatives as needed.
Use our Customer Relationship Management (CRM) system to document interactions and route customer needs to the appropriate team for resolution.
Partner closely with regional teams to resolve customer complaints quickly and thoroughly.
Proactively identify revenue-generating opportunities through conversations and interactions, creating leads in CRM.
Consistently meet or exceed quality and productivity targets.
Requirements
bachelor’s
microsoft office
crm
marketing automation
problem solving
customer service
Bachelor’s degree preferred, or equivalent combination of education and experience.
1-year related experience; or an equivalent combination of education and experience
A knack for solving problems creatively and critically.
1+ year of customer service, sales support, or related experience.
Experience with marketing automation tools is a plus.
A collaborative spirit — you thrive in a team and communicate clearly.
Tech-savvy, with proficiency in Microsoft Office and familiarity with CRM systems (preferred).
Strong time management and organizational skills.
A customer-first mindset and the ability to listen, empathize, and act quickly.
Benefits
11 paid holidays each calendar year (10 fixed, 1 floating)
Company-paid basic life insurance and AD&D
Tuition reimbursement
Medical, dental, and vision coverage
Company-paid Employee Assistance Program (EAP)
15 days of vacation per year
Paid sick leave, per company policy
Company-paid short- and long-term disability insurance
Optional life and AD&D coverage
Health savings account (HSA)
Flexible spending accounts (FSA)
Supplemental medical plans
Optional spouse and dependent life insurance
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Pet insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.
Culture + Values
Be an entrepreneur
Be honest and transparent
Create an environment where future generations want to work
Keep our people safe
Make life easier for our customers
Think for the whole
Safety comes first
Collaborative, appreciation, growth and entrepreneurship