External customer inquiries on products, orders, shipments, etc.
Communicates with internal and external team members to help resolve customer concerns; can build effective work relationships, deescalate conflict, and communicate professionally to all stakeholders
Advises Order Management leadership of process improvement opportunities and participates in problem solving meetings
Internal customer inquiries from Sales, Freight, Plant, Order Management, etc.
Collaborates with Order Management peers to provide superior customer experiences and shares best practices/lessons learned in team meetings
Takes ownership of inquires – utilizes all ADS resources to help find solutions, completes timely and thorough reviews, and proactively follows up with concerned parties
Promptly processes internal and external customer requests by fax, telephone, mail and/or email, includes but is not limited to:
Reviews order entry in a timely manner, checks orders for accuracy when needed
Requirements
high school
windows 10
chrome
edge
office
customer service
Can understand, manage, and support their own connectivity to the Internet (Wi-Fi, Router, ISP); is able to have a backup plan in place in case internet outage occurs
High School Diploma or GED equivalent
Autonomy – ability to solve majority of inquiries without escalating, can ask others for help, volunteers to help others without being prompted, doesn’t require supervisor to constantly check in
Experience with Google Chrome and Microsoft Edge browsers
Effective written/verbal/nonverbal communication – genuinely listens, doesn’t interrupt, refrains from inserting personal opinions when representing others professionally, presents interest or concerns genuinely (seeks to understand, follows through with commitments and follow ups), doesn’t create additional conflict – works to find compromises/solutions
Proficient Computer Skills –
Can set up ergonomic and effective workstation independently
Windows 10 proficiency - can navigate the screen, familiar with common terms such as maximize, minimize, task bar, system tray; can locate application launcher and search for an application
Can perform basic computer troubleshooting skills for hardware and software
2+ years’ experience in Customer Service that includes responsibility for external customer interactions
High task variation – can work in a fast-paced, remote work environment that requires focused attention to detail and immediate responses to inquiries. Switches often from call to email to meeting without compromising work quality.
Experience with Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Analytical, problem-solving mindset – can absorb large amounts of information quickly, understands how to manage competing priorities, can identify gaps/solutions, doesn’t require an SOP for all work activity (able to apply previous experiences to new opportunities)
Trust & Reliability – attendance is important for all positions but especially for a CSR due to regional assignments. Even though position is work remote – this position works consistently and productively throughout the workday. Additionally, if assigned volume of work is low, CSR helps others to manage emails and orders.
Benefits
100% paid by ADS.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1966
Year Established
The company began its journey in 1966, laying the foundation for its innovative approach to stormwater management.
revolutionized stormwater management with advanced plastic piping systems.
specializes in providing innovative drainage solutions for residential, commercial, and industrial sectors.
offers a range of products for stormwater management, including pipes, fittings, and filtration systems.
commits to creating eco-friendly solutions that reduce environmental impact.
products widely used in infrastructure projects like roads, highways, and subdivisions.
has a significant presence across North America with multiple manufacturing facilities and distribution centers.
a leader in developing cutting-edge pipe manufacturing technology for long-lasting, reliable systems.
dedicated to advancing solutions for water filtration and quality control.
recognized for innovative approaches that shape the future of water management.
Culture + Values
Innovative
Engaging
Collaborative
Accountable
Trusted
Open
Ready
Environment + Sustainability
540M Recycled Pounds
Annual recycled material purchase
Purchased 540 million pounds of recycled material in both Fiscal 2023 and Fiscal 2024, solidifying its position as one of North America’s largest plastic recyclers.
1B Recycled Goal
Annual target by 2032
Aims to purchase one billion pounds of recycled plastic annually by Fiscal 2032, showcasing a commitment to scaling recycling efforts.
50% Emission Reduction
Scope 1 & 2 GHG
Submitted Science Based Targets Initiative (SBTi) targets for a 50% reduction in Scope 1 and 2 greenhouse gas emissions, alongside a 30% reduction in Scope 3 emissions from a Fiscal 2022 baseline.
770M GHG Avoided
Through recycling efforts
Avoided approximately 770 million pounds of greenhouse gas emissions from Fiscal 2019 to Fiscal 2021, highlighting the environmental impact of their recycling initiatives.
Submitted Science Based Targets Initiative (SBTi) targets for approval
Implementing supplier code of conduct and biodiversity policy
Building Engineering & Technology Center to LEED Silver standards
Inclusion & Diversity
39% increase
Diversity in Management
Achieved significant growth in representation at the management level, reflecting a strong commitment to diversity and inclusion.