Assist technicians on complex diagnostic and repair issues.
Schedule and assign work to shop and Service Technicians.
Analyze customer problems and prepare reports and problem logs.
Review and submit time card entries.
Maintain customer files.
Perform safety audits.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Communicate with the credit department to ensure financial needs are met.
Track progress and check work status of technicians to ensure the timely servicing of customer equipment.
Open, update, and invoice work orders.
Enforce safety policies and see that proper safety practices are followed at all times.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Advise customers on repairs, define the scope of work, and ensure expectations are met.
Requirements
diesel technology
cat
excel
earthmoving
supervisory
problem solving
Excellent organizational skills.
Associates degree in Diesel Technology and/or business studies preferred but not required.Equivalent education and relevant work experience may be considered in lieu of an Associates degree.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Experience with CAT or similar competitive equipment.
Able to perform duties with a sense of urgency, exceeding customer expectations.
Strong written and verbal communication skills.
Ability to work in a dynamic fast paced environment.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Ability to effectively lead, influence and communicate with others both internally and externally.
2 years experience in a supervisory or management position.
3-5 years’ experience within the earthmoving or heavy equipment industry.
Benefits
Disability & Life Insurance Packages
Paid Time Off + 8 company paid holidays
Health, Dental and Vision insurance options for Employee and Family
Tuition Reimbursement – available to FT employees with 1 year+ of service
Safety and Wellness Program
Competitive Retirement Plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
a background check and drug test are required as part of the pre‑employment process.
Company
Overview
Founded in 1960
Year Established
The company was originally started from a dirt-floor garage in Concord, NH.
Top Dealer by Sales
Global Ranking
Consistently ranked among Caterpillar's top dealers globally based on sales volume.
Third Generation
Family Ownership
Has been a family-run business for three generations.
A third-generation family-run business, it expanded through strategic acquisitions into six states.
Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast.
Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation.
Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients.
Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.
Culture + Values
The company is committed to delivering quality, innovation, and reliability.
Employees are considered the greatest asset.
The company holds itself to the highest standards of integrity, safety, and respect.
A culture of teamwork is fostered, where each person plays an important role.
The company is driven to exceed customer expectations.
Ongoing development and continuous learning are supported.
Environment + Sustainability
Net Zero by 2040
Target for achieving zero emissions
The company is committed to reducing emissions and aims to achieve net zero status by 2040 through strategic sustainability measures.
Committed to sustainability and environmental stewardship.
Focus on reducing carbon footprint through energy-efficient products and services.
Implemented a comprehensive waste reduction program.
Works with customers to enhance fuel efficiency and promote sustainable business practices.
Inclusion & Diversity
Dedicated to creating a diverse, inclusive, and equitable workplace.
Focus on ensuring equal opportunity and fairness across recruitment, retention, and promotion.
Promotes a balanced workforce with initiatives aimed at increasing female representation in technical roles.