Service Supervisor

Description

• Assist technicians on complex diagnostic and repair issues.
• Schedule and assign work to shop and Service Technicians.
• Analyze customer problems and prepare reports and problem logs.
• Review and submit time card entries.
• Maintain customer files.
• Perform safety audits.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
• Communicate with the credit department to ensure financial needs are met.
• Track progress and check work status of technicians to ensure the timely servicing of customer equipment.
• Open, update, and invoice work orders.
• Enforce safety policies and see that proper safety practices are followed at all times.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Advise customers on repairs, define the scope of work, and ensure expectations are met.

Requirements

• Excellent organizational skills.
• Associates degree in Diesel Technology and/or business studies preferred but not required.Equivalent education and relevant work experience may be considered in lieu of an Associates degree.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Experience with CAT or similar competitive equipment.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Strong written and verbal communication skills.
• Ability to work in a dynamic fast paced environment.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Ability to effectively lead, influence and communicate with others both internally and externally.
• 2 years experience in a supervisory or management position.
• 3-5 years’ experience within the earthmoving or heavy equipment industry.

Benefits

• Disability & Life Insurance Packages
• Paid Time Off + 8 company paid holidays
• Health, Dental and Vision insurance options for Employee and Family
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Competitive Retirement Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance