SR CUSTOMER EXPERIENCE COORDINATOR

Description

• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• Provide basic analysis and applies knowledge from experience or standard procedure to solve problems.
• May be responsible for some warehouse and inventory tasks.
• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Maintain accurate and organized records of customer interactions and resolutions.
• Work proactively to resolve customer issues and provide timely solutions.

Requirements

• Able to multitask, prioritize, and manage time effectively.
• 0-2 years relevant experience OR equivalent combination of education and experience.
• Proficient using Microsoft Office Suite products
• High level of integrity and discretion in handling sensitive and confidential data.
• Bachelors degree in a related field preferred.
• Excellent communication, problem solving, and organizational skills.
• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance