Property Manager

Description

• Perform property inspections and walk the property regularly
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Proactively follow up with current and prospective renters utilizing and maintaining a Customer Relationship Management database
• Effectively communicate with cross functional teams in a timely manner
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
• Oversee all operations of the community, including maintenance, capital improvements, lease administration, budgeting, forecasting, investor reporting, collections, evictions, expiration management, marketing, lease renewals, service contracts, expense control, Online Reputation Management (ORM), Environmental and Social Governance (ESG), audits, etc.
• Develop, manage, mentor, and lead a high-performing and cohesive leasing and maintenance team to maximize engagement and minimize turnover
• Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
• Oversee payables and invoice processing in a timely manner
• Drive revenues with thorough understanding and analysis of competition and development of creative marketing outreach
• Hold daily meetings with leasing and maintenance teams
• Prepare, manage, and maintain all aspects of overall community budget and finances
• Attract, train and retain top talent through interviewing, hiring, performance management, coaching, and progressive discipline.
• Oversee sales process and provide exceptional tour experience for prospective residents
• Prioritize ongoing projects and manage essential deadlines
• Maintain positive relations with community vendors

Requirements

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) is required
• 5 or more years of multifamily property management experience is required
• Bachelor's degree is preferred
• Strong time management, organizational skills, and follow-through with attention to detail
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Regular attendance, punctuality and dependability required
• Ability to meet and exceed sales and customer service objectives
• A valid Driver’s License and reliable transportation may be required based upon specific property needs
• 2 or more years of experience as a Property Manager is required
• Proficiency with property management system RealPage or similar is required
• Ability to work a flexible schedule including weekends and holidays as required
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Superior written, verbal, and listening skills
• Financial acumen and prior experience creating and operating within a budget is preferred
• Ability to work with a diverse group of people and customers
• Understanding of federal, state and local fair housing laws and provisions
• Ability to train, develop, lead and mentor

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance