City Manager
International Workplace Group Plc
Oversee multiple centers, drive revenue, operations, and team performance.
16 days ago ago
$61,796 - $61,796
Expert & Leadership (13+ years)
Full Time
Albuquerque, NM
Onsite
Company Size
10,000 Employees
Service Specialisms
Office space
Coworking
Meeting rooms
Virtual offices
Workspace recovery
Membership
Sector Specialisms
No specialisms available
Role
What you would be doing
operations
compliance
customer tours
center opening
team development
revenue growth
- Deliver operational excellence across your city
- Ensure compliance with billing and collection standards to minimize bad debt.
- Ensure you and your team deliver exceptional tours that highlight the value and features of the centers.
- Opening New Centres in Alignment with Targets
- Driving material growth of the customer base and the network user base in your city
- Supporting New Sales
- Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
- Address customer escalations and ensure adherence to company policies and procedures.
- Retaining Customers
- Encourage follow-up strategies that maintain engagement and demonstrate the value of the offer.
- Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching.
- Drive accountability across centers to achieve service and performance standards.
- Analyze city performance results to identify opportunities and resolve issues promptly.
- Collaborate with the Deputy City Manager for onboarding and continuous training.
- Growing and developing talent within your city
- Ensure that all visit forms are sent promptly to the city Area Sales Manager (ASM).
- Ensure the Center Monthly Activity Planner is completed and that the Community teams are executing in accordance with the agreed actions and timeline, with support from the Deputy City Manager.
- Maximize revenue and retention through best-in-class customer engagement and sales processes.
- Use the form to capture customer feedback, interests, and potential objections.
- Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
- Work with sales and functional departments to implement initiatives and drive collective success.
- Oversee scheduling, performance management, and resource planning for the team.
- After each interaction or tour, ensure a visit form is accurately and thoroughly completed.
- Train and empower the team to confidently and directly ask prospective customers for their commitment during or after the tour.
- Tailor tours to align with customer needs, showcasing how the center can meet their goals.
What you bring
leadership
ms office
high school
customer service
analytical
communication
- Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively.
- Strong analytical and problem-solving abilities
- Experience and confidence using MS Office and other basic IT equipment.
- A strong understanding of business operations, preferably within IWG.
- Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions.
- Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence.
- Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
- Excellent communication skills and the ability to manage multiple priorities effectively.
- Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
- Organized, flexible, adaptable, and able to work in fast-paces growth environments.
- High School Diploma or equivalent
- Legally eligible to work in the Country and at least 18 years old.
- Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture
- Completion of Visit Forms:
- Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator.
- Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team
- Growing Service Revenue
Information not given or found
Interview process
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Company
Overview
$3.7B Revenue
Annual Revenue
Generates nearly $3.7 billion in annual revenue, showcasing strong financial performance.
300,000 Employees
Global Workforce Impact
Secured major deals serving 300,000 employees at NTT and 95,000 at Standard Chartered.
4,000 Locations
Global Presence
Operates over 4,000 locations across 120 countries under leading workspace brands.
$19M Net Profit
Financial Performance
Achieved a net profit of $19 million in 2024, reflecting profitability and growth.
- Founded in Brussels in 1989 by entrepreneur Mark Dixon after struggling to find small-quality office space.
- Listed on the London Stock Exchange in 2000 and rebranded as IWG in 2024 with dual headquarters in Switzerland and Jersey.
- Generates nearly US$3.7 billion in annual revenue, with US$510 million operating income and US$19 million net profit in 2024.
- Operates over 4,000 locations across 120 countries under brands like Regus, Spaces, HQ, Basepoint and Signature.
- Delivers flexible work solutions—from hourly coworking to long-term leases—to startups, SMEs and global enterprises.
- Expanded aggressively into suburban and transport-hub locations, pioneering work-on-the-go from airports and rail stations.
- Survived Chapter 11 restructurings during past downturns and emerged stronger, leading the post-COVID hybrid workspace boom.
- A culture of collaboration and innovation is fostered.
- Flexible, dynamic environments are created to enable people and businesses to thrive.
- The diverse needs of customers are valued, with a focus on providing them with the tools they need to succeed.
- All actions are conducted with integrity, aligning with core values.
- Continuous improvement is prioritized, with a focus on enhancing the customer experience.
2040
Net Zero Target Year
Aiming to achieve Net Zero carbon emissions.
- Committed to reducing environmental impact through energy efficiency and waste management.
- Focus on implementing sustainable solutions in their global real estate portfolio.
- Offer eco-friendly office spaces promoting low-carbon footprints in the workplace.
- Dedicated to sustainable sourcing and reducing non-renewable resource consumption.
- We are committed to creating an inclusive and diverse workplace where everyone can succeed.
- Promotes equal opportunities for all employees, regardless of gender, ethnicity, or background.
- Set clear targets to improve gender diversity at all levels of the organization.
- Works to ensure gender parity in leadership positions and offers mentorship programs to support diverse talent.
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