Water Treatment Support Specialist IV

Description

The Water Treatment Support Specialist supports Miura branch offices, the factory, and representatives with maintenance, production, and sales inquiries, and enhances Miura’s water‑treatment capability both inside and outside boiler rooms. Responsibilities include researching emerging technologies, creating support documents, traveling for hands‑on training, reviewing water‑analysis reports, and answering technical questions. The role also contributes to business development through data analysis, product development, and quality improvement.

Key functions include developing and integrating full‑facility water‑treatment programs, investigating emerging technologies, ensuring regulatory compliance, and collaborating with sales, service, and engineering teams. The specialist provides case‑management support, technical expertise, laboratory assistance, and creates documentation such as manuals, FAQs, and calculators. Continuous skill development is supported through a four‑level career plan.

• Develop, design, and implement water treatment programs for full‑facility coverage, including cooling towers, closed‑loop systems, and wastewater.
• Evaluate existing Miura technologies and identify opportunities for adaptation or expansion.
• Create modular and scalable treatment solutions tailored to diverse facility types.
• Investigate emerging water treatment technologies and methods.
• Lead pilot projects and field trials to validate new approaches.
• Collaborate with R&D, engineering, and external partners to accelerate innovation.
• Ensure treatment programs meet local, state, and federal environmental regulations.
• Promote water conservation, reuse, and sustainability practices.
• Work closely with sales and service teams to align solutions with customer needs.
• Provide technical training and support for new systems.
• Prepare documentation and manuals for new offerings.
• Assist sales and maintenance personnel by answering water treatment queries and coordinating with internal departments to troubleshoot products.
• Serve as technical expert across multiple product lines, codes, and regulations.
• Support water analysis laboratories and procedures.
• Create and update technical documentation such as manuals, FAQs, knowledge base, tools, and calculators.
• Translate documents between Japanese, English, and Spanish as needed.
• Apply Miura’s MOTTO, mission, vision, and CSLP principles while prioritizing safety.
• Deliver effective oral presentations to diverse audiences.
• Collaborate proactively with support departments and multicultural teams.
• Manage time efficiently and prioritize tasks to meet deadlines.
• Gather, analyze, and present information using strong verbal and written communication.
• Work remotely, build customer trust, and follow maintenance and safety best practices.
• Interact professionally with customers, coworkers, and suppliers in stressful situations.
• Submit required documentation promptly.
• Adhere to corporate and departmental policies.
• Maintain regular and reliable attendance.
• Travel domestically averaging 25% while managing expenses cost‑efficiently.
• Maintain regular attendance; use English grammar and reading skills extensively.
• Perform repetitive motions as needed.

Requirements

The position requires a solid understanding of Miura’s systems, excellent verbal and written communication, and the ability to convey technical information step‑by‑step. Candidates must apply Miura’s MOTTO, mission, vision, and CSLP principles, work safely, and collaborate across multicultural teams. Proficiency with Microsoft Office and strong time‑management, organizational, and problem‑solving abilities are essential.

Applicants must hold a bachelor’s degree in a STEM field or be a Certified Water Technologist and have at least five years of industrial water‑treatment experience. A strong grasp of water‑treatment technologies, cooling towers, closed‑loop systems, wastewater treatment, and relevant regulatory frameworks (EPA, OSHA) is required. Project management, communication skills, and familiarity with ASME, UL, or heat‑transfer analysis are considered advantageous.

The role involves standing, walking, sitting, reaching, pulling, pushing, climbing, stooping, kneeling, crouching, and lifting up to 50 lb at varying frequencies. Employees must use hearing, speaking, keyboarding, close‑ and distance‑vision, and color perception for the majority of tasks, and travel both within and beyond one hour of the main office. Regular attendance, English language proficiency, and repetitive motion are also required.

• Complete Level 0–1 training within 9 months of hire.
• Complete Levels 2–4 training within 2 years of hire.
• Exhibit excellent written communication skills.
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
• Demonstrate strong organizational and planning abilities; self‑starter with initiative.
• Employ analytical problem‑solving with attention to detail.
• Bachelor’s degree in a STEM field or Certified Water Technologist (required).
• Minimum five years of industrial water‑treatment experience.
• Strong knowledge of water‑treatment technologies and facility operations.
• Experience with cooling towers, closed‑loop systems, and wastewater treatment.
• Excellent project management and communication skills.
• Familiarity with EPA, OSHA, and local water regulatory frameworks.
• Research, technical troubleshooting, and mechanical/electrical problem‑solving (plus).
• Ability to read wiring diagrams and schematics (plus).
• Knowledge of ASME Section 1 & 8 codes (plus).
• Knowledge of UL standards (plus).
• Understanding of heat transfer and fluid analysis (plus).
• Stand 33‑66% of the time; walk, sit, reach, pull, push, climb, and balance as required.
• Lift up to 50 lb; drive; hear, speak, and use keyboard for the majority of the work.
• Perform close‑vision and distance‑vision tasks; perceive color; climb stairs; travel within and beyond one hour of the main office.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance