Club Floor Attendant

Overview

Provide guest service, maintain cleanliness, and manage breakfast buffet on club floor.

Key Responsibilities

• opening duties
• closing duties
• table setup
• buffet setup
• guest service
• cleaning

Tasks

-Complete daily opening and closing duties and cleaning according to established side-work checklist. -Maintain a friendly and warm demeanor at all times. -Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees. -Attend all hotel required meetings and trainings. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Keep all work areas clean and properly stocked according to the current meal period. -Ensure overall guest satisfaction. -Keep all tables cleaned and properly set according to property specific standards. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Pro actively pre-bussing tables, and promptly resolving any guest requests. -Assist fellow employees as needed throughout the shift. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Set up and Break down of the breakfast buffet area according to established standards. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Requirements

• high school
• problem solving
• multitasking
• communication
• weekend availability
• physical

What You Bring

-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -High School diploma or equivalent and/or experience in a hotel or a related field preferred. -Ability to stand during entire shift. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be able to show initiative, including anticipating guest or operational needs. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be able to cross-train in other hotel related areas. -Must be able to work Weekends & Holidays as needed. -Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects. -Must be able to maintain confidentiality of information.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms