Desktop Support Analyst

Description

• Client software packaging/installing and hardware kitting, PC setup (image cloning).
• Provide superior tech support for CBRE employees
• Troubleshooting PC related issues via phone, onsite, and using administration tools.
• Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.

Requirements

• Clear and concise reporting of technical errors or escalations to specialist teams or management.
• Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
• Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
• Valid driver’s license, and own transportation.
• Incident ticket management
• Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
• As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you’ll flourish.
• Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.

Benefits

• Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
• Discounted Qantas flights & Bupa healthcare
• Wellbeing program and 2x paid volunteer days
• Structured career development to support you and explore your learning potential and career goals
• CBD newly refurbished offices
• 14 weeks paid primary carer leave and ‘one-month return to work bonus’ for primary carers
• 4 weeks paid secondary carer’s leave
• Uncapped opportunities to develop your career within the property Industry

Training + Development

Interview process

Visa Sponsorship

Security clearance