F&B Attendant

Description

• Be attentive of guests’ needs and assist in providing a pleasant experience.
• Prepare cashier report at end of each shift.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Assist with delivering and refilling beverages, pre-bussing tables and promptly resolving any guest requests.
• Ensure overall guest satisfaction.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Check soda tanks to ensure that they are full and secured properly to the bar.
• Stock and clean glassware and serve ware.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and report to management when necessary.
• Receive and deliver food and beverage orders and collect payment.
• Attend all hotel required meetings and trainings.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Complete beverage requisitions to maintain par levels as needed. (bottle for bottle method)
• Follow all state liquor laws.
• Keep all tables and lounge area cleaned and properly set according to specific standards.
• Ensure that display tables and side stands are kept stocked, tidy, and clean.
• Assist in maintaining beverage cost.
• Prepare beverages and cocktails according to the standards for mixing, portion control, and presentation.
• Process guests’ checks, collect cash, and process credit cards and room charges according to standards.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Perform opening and closing duties according to established side-work checklist by property standards.
• Pay out service attendants’ tips, if applicable.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure that guests are served promptly and efficiently.
• Keep all work areas clean, properly stocked, and presentable according to the current service period.
• Maintain a friendly and warm demeanor at all times.
• Prepare all garnishes.

Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be legally able to prepare alcoholic beverages; bartending experience preferred
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Be familiar with fire extinguishers, locations and know how to use them.
• Have a thorough knowledge of menu offerings and current specials and promotions in all applicable outlets.
• Able to stand the entire shift.
• Must be able to attain Responsible Beverage Serving and Food Handlers certifications.

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance