Community Relations Manager

Description

• Collaborate with the Traffic Management Lead to ensure delivery of timely communications and optimise customer experience in line with National Highways protocols and metrics
• Work with the project team and National Highways counterparts to develop a robust Customer and Community Relations Plan which outlines how our works will consider the needs of all customers during its development and throughout delivery
• Develop and oversee delivery of tailored communications to keep communities, residents, businesses, and road users informed about construction activities and impacts, championing inclusive and accessible communication practices and acting as a visible point of contact
• Lead the planning and delivery of community engagement events, public information/exhibition events, community liaison working groups and site visit program to build trust with the local community
• Develop and/or manage delivery of the Customer Plan, Roadworks Customer Toolkit and Community Relations Plan
• Develop and own delivery of processes that ensure effective and timely responses to customer complaints, public enquiries and information requests
• Work with National Highways’ Customer Contact Centre to ensure customer enquiries and correspondence is responded to in a prompt and professional manner
• Lead day-to-day customer and community engagement requirements for the Roads North contract.

Requirements

• Member of CIPR or other recognised industry body
• Ability to manage, engage and develop direct reports
• Excellent writing, storytelling, and presentation skills
• Good understanding of the regulatory and political environment in construction.
• Experience of working on construction/civil engineering infrastructure projects
• A willingness to travel as required along the route of the project
• Strong community relations and stakeholder management experience
• Team player with ability to engage, influence and negotiate at all levels
• Be able to quickly source and interpret technical information from a variety of sources and translate into customer-friendly written communications
• Computer literate and competent in Microsoft Office applications
• Strong analysis and problem-solving skills
• A self-starter able to quickly build relationships through effective written and verbal communication
• A bachelor’s degree or equivalent higher education/industry recognised qualification in marketing, public relations, communications, or a related field
• Confident engaging with external customers and stakeholders
• Be able to demonstrate creativity through multi-media communications to reach all audiences

Benefits

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave

Training + Development

Interview process

Visa Sponsorship

Security clearance