Community Relations Manager

Overview

Manage community engagement and communications for Lower Thames Crossing project.

Key Responsibilities

• communications
• community engagement
• customer plan
• complaint management
• event planning
• stakeholder liaison

Tasks

-Collaborate with the Traffic Management Lead to ensure delivery of timely communications and optimise customer experience in line with National Highways protocols and metrics -Work with the project team and National Highways counterparts to develop a robust Customer and Community Relations Plan which outlines how our works will consider the needs of all customers during its development and throughout delivery -Develop and oversee delivery of tailored communications to keep communities, residents, businesses, and road users informed about construction activities and impacts, championing inclusive and accessible communication practices and acting as a visible point of contact -Lead the planning and delivery of community engagement events, public information/exhibition events, community liaison working groups and site visit program to build trust with the local community -Develop and/or manage delivery of the Customer Plan, Roadworks Customer Toolkit and Community Relations Plan -Develop and own delivery of processes that ensure effective and timely responses to customer complaints, public enquiries and information requests -Work with National Highways’ Customer Contact Centre to ensure customer enquiries and correspondence is responded to in a prompt and professional manner -Lead day-to-day customer and community engagement requirements for the Roads North contract.

Requirements

• cipr
• microsoft office
• bachelor’s
• stakeholder mgmt
• writing
• problem solving

What You Bring

-Member of CIPR or other recognised industry body -Ability to manage, engage and develop direct reports -Excellent writing, storytelling, and presentation skills -Good understanding of the regulatory and political environment in construction. -Experience of working on construction/civil engineering infrastructure projects -A willingness to travel as required along the route of the project -Strong community relations and stakeholder management experience -Team player with ability to engage, influence and negotiate at all levels -Be able to quickly source and interpret technical information from a variety of sources and translate into customer-friendly written communications -Computer literate and competent in Microsoft Office applications -Strong analysis and problem-solving skills -A self-starter able to quickly build relationships through effective written and verbal communication -A bachelor’s degree or equivalent higher education/industry recognised qualification in marketing, public relations, communications, or a related field -Confident engaging with external customers and stakeholders -Be able to demonstrate creativity through multi-media communications to reach all audiences

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Benefits

-Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. -25 days paid annual leave (pro rata) -Pension, share incentive plan, volunteering leave, recognition schemes and much more… -Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave

About Balfour Beatty Plc

-It finances, designs, constructs and maintains roads, rail, energy plants, water systems, buildings and communities. -Active across the UK, US, Hong Kong and Canada, it's known for ventures like HS2, Crossrail and major highway upgrades. -Known for innovation, it uses digital tools, off-site manufacturing and automated plant to enhance safety and efficiency. -An unusual highlight: it pioneered the Automated Cone Laying Machine, boosting roadworker safety on live highways.

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