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Assistant Facility Manager- Soft Services
Jll
Oversee soft facility services, ensuring quality, SLA compliance, and continuous improvement.
10d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
helpdesk management
vendor coordination
cafeteria oversight
housekeeping oversight
shift rostering
kpi monitoring
- Overall service delivery assessment of HK vendor.
- Oversee the Helpdesk work process
- Oversee the Front Office function
- Ensure that the quality and quantity of the food supplies are meeting the requirements
- Overall coordination with all service providing vendors.
- To achieve financial and other targets established by both the Senior Facilities Manager and Assistant Facilities Manager.
- When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
- Oversee Cafeteria Services
- Coordination meetings with vendor for resolution of service issues
- Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
- To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement.
- Actively searches out opportunities to achieve best results
- Timely resolution of helpdesk complaints
- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
- Oversee the Housekeeping Services
- Ensure that the caterers are maintaining highest standards of hygiene in the services area
- Provide management advice to Helpdesk operators for escalated issues
- Sets stretch targets for team to achieve maximum team performance
- Achievement of the Key Performance Indicators and Service Level Agreement targets.
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Oversee the Mailroom process.
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
- Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
- Ensure visitors are promptly attended by the Front Office Executives (FOE)
- Effective team coordination of direct and vendor staff for efficient service delivery
What you bring
graduate
building management
facilities management
teamwork
problem solving
initiative
- Is able to make difficult decisions and resolve problems or improve operations.
- Graduate in any discipline
- Be accessible for escalation of all FM related issues
- Tertiary qualifications in building management and/or business desirable
- 5 – 8 years’ experience in facilities management
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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