Site Support Analyst

Description

• Assist Sales Office staff with login/access validation as needed.
• Deploy, configure, and test Starlink hardware.
• Verify WAN connectivity, modem configuration, and detect rogue or unnecessary broadcasted Wi-Fi signals.
• Ensure cabling, network racks, and equipment layouts meet site standards (tidiness, labeling, and safety).
• Maintain diagrams, checklists, equipment layouts, and site documentation.
• Install switches, access points, VoIP/Zoom Phone devices, and kiosk PCs.
• Support the improvement of site visit checklists and SOPs.
• Record printer/copier serials and update admin credentials.
• Use ITSM tools to track tickets and updates.
• This position will require lifting of computer equipment (laptops, desktops, monitors, servers, etc.) on a regular basis.
• Resolve Cradlepoint or Starlink failover issues.
• Complete and submit standardized site visit reports.
• Coordinate ISP installations (Bell, Rogers) and verify final handoff.
• Conduct regular site visits following established IT standards and checklists.
• Maintain company vehicle inventory of tools, cables, and hardware.
• Coordinate with ISP technicians.
• Update credentials, passwords, and equipment data in 1Password.
• Update site contact details, project/site codes, and documentation.
• Install PCs, Kiosk PCs, monitors, printers/copiers, and digital signage.
• Work with construction teams on trailer setups and relocations.
• Capture photos of fiber runs, equipment layout, and site setups for audit records.
• It will also require the applicant to maneuver in tight spaces (i.e. under and around desks) in order to run cables and set up workstations.
• Troubleshoot WAN/LAN/Wi-Fi or ISP connectivity issues.
• Maintain vendor and contractor contact information and schedules.
• Verify UPS presence, proper cabling, and equipment power protection.
• Ensure devices meet OS standards (e.g., Windows 11 compliance).
• Support printer/copier configuration and documentation.
• Install and configure Cradlepoint devices, antennas, SIM locks, and failover settings.
• Diagnose and replace faulty hardware.
• Run, terminate, and test Ethernet cabling (Cat6/Cat6a).
• Manage asset inventory, warranty tracking, and lifecycle processes.
• Follow Infrastructure standards, change management, and security policies.

Requirements

• Knowledge of IP addressing, DHCP, VLANs, switches, Wi-Fi, and VPN concepts.
• Experience with ISP hardware, Cradlepoint devices, or LTE/5G failover setups.
• Ability to lift 40–50 lbs, work on ladders, and safely handle tools.
• Ability to travel throughout the GTA using company vehicles.
• Office environment – sitting/working at desk/computer in a shared office space and/or remote working from home.
• Strong hands-on experience with hardware installation, cabling, and networking equipment.
• Strong documentation ability and attention to detail.
• 1–3 years of IT support, site support, field service, or infrastructure experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance