Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
IT/AV Support Specialist
Alten
IT/AV support for campus technology, faculty, and global security liaison duties.
6d ago
Junior (1-3 years)
Contractor
Boston, MA
Onsite
Company Size
57,700 Employees
Service Specialisms
Engineering
Consulting
Technical Services
Design
Project Management
Digital Transformation
R&D
Software Development
Sector Specialisms
Automotive
Information Technology
Aerospace
Energy
Industrial
Telecommunications
Media
Digital Services
Role
What you would be doing
classroom tech
ticketing
av support
security
asset management
vendor management
- Setup and support of classroom technology, select teaching software and events.
- Develop and nurture relationships with faculty and staff to encourage technology use.
- Thoroughly document all work completed in the enterprise ticketing system, ServiceNow.
- Provide support for global campus faculty/staff requests via email, Teams, or phone
- Train customers to operate and integrate technology equipment.
- Champion and train on new regional IT systems
- Manage Husky ID Card machine, updates, and equipment upgrades.
- Advise faculty and staff on best practices, university policies, and process improvement.
- Overall Classroom support including assisting faculty and students with accessing applications and Northeastern wired and wireless networks.
- Vendor management for Global IT SaaS products
- Actively promote global security awareness program
- Serve as representatives on the Information Security Committee.
- Periodically reporting campus security status and compliance with relevant policies and standards
- Setup, maintain, and track all faculty/staff technology on the Seattle campus, including computers, cellphones, iPads, printers and other.
- Discovery, scoping, implementation, and management for campus specific software solutions
- Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.
- Aid in the selection and development of improved security solutions and services.
- Act as central point of contact for Information security incidents or compliance alerts.
- Provide feedback to ITS-OIS staff on information security improvements.
- Participate in planning and execution of support for special events.
- Ensure that internal information security measures take into consideration any unique data or research needs of the represented global campus location.
- Ensuring best practice utilization by working with end users
- Help oversee campus technology including Internet, phone, digital signs, etc.
- Manage employee and student (Papercut) printers on campus, warranties, updates, upgrades, and supplies, including leased MFDs
- Image/reimage all campus computers, install updates and software.
- Provide faculty and staff with 1st and 2nd technology support, which includes: troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.
- Administration of Global IT managed enterprise systems including user creation, license number compliance, and consultation on using additional features
- Champion and train on new and existing IT systems
- Technology evaluation, consultation, project participation, and implementation. This entails project roll out including documentation, self-service, Service Desk, troubleshooting, analyzing initial feedback, and proactively analyzing effect of implementation on user community and environment from the Customer Services perspective.
- Initiate cross-departmental communication concerning current and future technology use, encourage exploration of technology options.
- Coordinate setup, maintain, and track all technology equipment on the Seattle campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier II and Tier III issues and notification of enterprise problems at the San Jose campus.
What you bring
sharepoint
outlook
nist 800-171
bachelor's
itil
customer service
- Previous experience with supporting technology in an academic setting is a plus.
- Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
- Be knowledgeable of information security best practices, trends, and relevant frameworks in accordance with applicable NEU policies, programs, technical standards, and initiatives. NIST 800-171
- Be knowledgeable of information security best practices, trends, and relevant frameworks in accordance with applicable NEU policies, programs, technical standards, and initiatives. An example framework is NIST 800-171
- The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service.
- A passion for providing an excellent end user experience is required.
- The ideal candidate should have a Bachelor's degree in a technology related field and possess 2 - 4 years of experience.
- Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required.
- Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment.
- ITIL, Mac, and Microsoft product certifications are a plus.
- A flexible schedule is a must as the work hours may include days in addition to evenings, holidays, and weekends.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Customer Service Jobs in Boston United StatesTechnical Admin Jobs in Boston United StatesGeneral Admin & Support Jobs in Boston United StatesIT Admin Jobs in Boston United StatesIT Support Jobs in Boston United StatesIT Operations Jobs in Boston United StatesService Technician Jobs in Boston United StatesIT Consultant Jobs in Boston United States
Company
Overview
1988 Founded
Year Established
The company was established in 1988 by three French engineers, marking the beginning of its journey from a boutique consultancy to a global leader.
€4B Revenue
Annual Revenue
In 2024, the company surpassed €4 billion in revenue, reflecting its growth and success in the engineering and IT sectors.
>30 Countries
Global Presence
The company operates in over 30 countries, demonstrating its extensive international reach and global influence.
50,000 Engineers
Technical Experts
With over 50,000 engineers among its 57,700 employees, the company underscores its deep technical expertise and commitment to innovation.
- The company specializes in projects across various industries, including aeronautics, automotive, rail, energy, life sciences, telecommunications, and defense.
- They utilize a hybrid delivery model, combining on-site consulting with offshore delivery centers across Europe, Asia, and the Americas.
- The company's history is characterized by strategic acquisitions and international expansion, enhancing its offerings in IT services.
- Development of our people
- Engineering culture
- Pursuit of sustainable growth
- Incorporating human values, environmental protection, and engineering culture at the heart of our CSR strategy
59.8% & 55% Cut
GHG Reduction Targets
Aims to reduce scope 1 & 2 GHG emissions by 59.8% and scope 3 intensity by 55% by 2030 from 2019 levels.
Net-Zero 2050
Emissions Target
Committed to achieving net-zero emissions by 2050, validated by the Science-Based Targets initiative.
12,527 MWh
Renewable Energy
Consumed 12,527 megawatt-hours of renewable energy in 2023, contributing to clean energy use.
50% Certified
ISO 14001 Compliance
Half of the company's entities are certified under the ISO 14001 environmental management standard.
- 4-pillar action plan: renewable energy, digital responsibility, sustainable mobility, responsible sourcing
31% Women
Global Workforce Representation
Women make up 31% of the Group, reflecting strong strides toward gender diversity.
+100 Nationalities
Employee Diversity
Over 100 nationalities are represented among employees, showcasing global inclusivity.
2024 Adherence
UN Women’s Empowerment
Committed to UN Women’s Empowerment Principles, reinforcing gender equality practices.
Since 2011
CNJE Partnership
Premium partner of CNJE since 2011, actively engaging students across ~200 institutions.
- Signatory of engineering charter for gender diversity
- Targeted initiatives for disability inclusion and partnerships with local associations
- Personalized career paths, coaching, mentoring, professional & geographic mobility programs
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio