Onsite IT Support Engineer (Early Career) - Scotland at Rps in Glasgow, Scotland, United Kingdom | Kablio

Role

Description

onsite support

tech support

ticket resolution

project management

automation

problem management

Contribute to projects as required relating to new technologies or office requirements.
Liaise with and update users on the progress and resolution of their issues.
Diagnose and fix hardware, software, and network problems for users.
Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.
Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.
Manage and deliver of site-related projects, initiatives, and office moves.
Actively contribute to problem management and knowledge transfer
Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.
Providing onsite support to assigned offices, working with business stakeholders to proactively improve IT systems and support.

Requirements

service desk

teamviewer

sccm

active directory

windows

customer service

Experience in service desk or IT support role.
Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous.
Prioritise the workload and communicate well with colleagues on agreed deadlines.
Full driving licence.
Excellent communication and customer service skills.
Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities and work on own initiative.
Experience in working independently and as part of a team.
Good knowledge of Windows operating systems.
A clear, concise and friendly people manner is essential as you will be in person 1st line support.
Good attention to detail – identifying small issues that could lead to larger system issues.

Benefits

Flexibility and company-wide commitment to work/life balance.
Learning and development opportunities for ongoing professional growth.
Service desk escalation point for assigned offices.
Comprehensive and market-competitive benefits.
Collaborative team atmosphere that values the contributions of all employees.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1970

Year Established

Operates globally with a strong foundation in environmental and engineering consulting.

10+ Countries

Global Presence

Provides services across multiple regions for both public and private clients.

Delivers innovative solutions across sectors from planning to execution.
Strong expertise in large-scale projects like infrastructure, energy, and environmental consulting.
Notable work includes wind farms, transport infrastructure, and urban development consultancy.
Multidisciplinary approach integrates engineering, design, and environmental expertise.
Committed to sustainable outcomes and addressing complex industry challenges.

Culture + Values

We are committed to making a positive impact on the world around us.
We work in partnership with our clients and colleagues to deliver value.
We are passionate about the work we do and the difference we make.
We embrace diversity, equity, and inclusion in everything we do.
We act with integrity and accountability in all our dealings.

Environment + Sustainability

Net-Zero by 2030

Carbon Emissions Goal

The company is dedicated to becoming carbon-neutral within this decade, aligning with global climate initiatives.

Aims to minimize environmental impact through innovative and sustainable solutions.
Focus on reducing energy use, waste, and emissions across operations.
Helps clients achieve sustainability goals through expert advice and services.
Sets specific sustainability goals, including reducing operational emissions and using renewable energy.

Inclusion & Diversity

The organization is committed to building an inclusive and diverse workforce.
The organization reports on its gender balance, striving for gender equality at all levels.
The organization has initiatives aimed at increasing the representation of women in leadership roles.
The organization supports flexible working arrangements to accommodate different needs across their workforce.

Articles

About Us

Offices

Careers

Global offshore wind brochure

Role

Description

onsite support

tech support

ticket resolution

project management

automation

problem management

Contribute to projects as required relating to new technologies or office requirements.
Liaise with and update users on the progress and resolution of their issues.
Diagnose and fix hardware, software, and network problems for users.
Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.
Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.
Manage and deliver of site-related projects, initiatives, and office moves.
Actively contribute to problem management and knowledge transfer
Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.
Providing onsite support to assigned offices, working with business stakeholders to proactively improve IT systems and support.

Requirements

service desk

teamviewer

sccm

active directory

windows

customer service

Experience in service desk or IT support role.
Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous.
Prioritise the workload and communicate well with colleagues on agreed deadlines.
Full driving licence.
Excellent communication and customer service skills.
Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities and work on own initiative.
Experience in working independently and as part of a team.
Good knowledge of Windows operating systems.
A clear, concise and friendly people manner is essential as you will be in person 1st line support.
Good attention to detail – identifying small issues that could lead to larger system issues.

Benefits

Flexibility and company-wide commitment to work/life balance.
Learning and development opportunities for ongoing professional growth.
Service desk escalation point for assigned offices.
Comprehensive and market-competitive benefits.
Collaborative team atmosphere that values the contributions of all employees.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found