Program Participation Specialist -- Focus on Energy
Aptim
Concierge-level support for home energy rebate program participants.
17 days ago ago
$24 - $28
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Madison, WI
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Resilience & Infrastructure Solutions
Environmental & Sustainability Solutions
Construction Management
Architectural Design
Engineering Services
Technical Consulting
Sector Specialisms
Advanced Technology
Event Venues and Sports Teams
Food and Beverage
Hospitality
Manufacturing
Metals
Mining
Retail
Role
What you would be doing
qa/qc
tech support
crm management
customer service
regulatory compliance
stakeholder liaison
- Conduct QA/QC of Program processes and protocols, offering design improvements, analysis, and recommendations.
- Support office operations by coordinating with building management on maintenance and access needs, managing supplies, overseeing shipping and mail processes, providing light tech support to staff and visitors, and assisting with onsite events and meetings.
- Serve as the primary contact for program participation inquiries.
- Develop and maintain strong working relationships with internal colleagues, program implementer staff, and external stakeholders to support effective communication and collaboration.
- Assess customer needs to identify the most relevant program offerings, and provide personalized, step-by-step guidance on eligibility, enrollment, and next steps, resolving questions and ensuring minimal hand-offs.
- Maintain accurate records of interactions and follow-ups within Zendesk and other CRM tools.
- Work with customers of all backgrounds and varying computer proficiency levels to ensure equitable access to program participation.
- Ensure compliance with all APTIM and client quality and safety policies as well as all OSHA regulations.
What you bring
microsoft office
zendesk
energy efficiency
bachelor's degree
customer service
critical thinking
- Multilingual skills a plus.
- Proficient in Microsoft Office software -- Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
- Must be located in Greater Madison area**
- 2+ years of customer service, inside sales, or client success experience.
- Availability to work Monday through Friday, 9 am to 5 pm CT.
- Knowledge of whole-home energy efficiency or sustainability concepts; BPI training preferred (certification not required).
- Strong communication skills, including active listening and the ability to explain complex processes clearly and guide customers with patience in both verbal and written interactions.
- Demonstrated professionalism, empathy, and a focus on providing a positive customer experience, adaptable under pressure.
- Associate or bachelor's degree from an accredited two or four-year college or university or equivalent work experience.
- Familiarity with Zendesk or similar customer service platforms.
- 1+ years' experience in the energy efficiency industry preferred.
- APTIM - Helpful Documents
- Self-starter with the ability to manage time and prioritize projects within established deadlines and manage multiple tasks simultaneously.
- Excellent critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
- 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
- APTIM 2025 401(k) Plan Features (makeityoursource.com)
- Life insurance
- Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location.
- Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
- Short-term and long-term disability insurance
- Investment into your personal and professional development
- Respect and flexibility to live a full life at work and at home
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2017
Year Acquired by Private Equity
Acquired by private equity in 2017, the company has balanced agile investment strategies with its deep engineering heritage.
- Headquartered on Louisiana’s Water Campus, the company grew from regional roots into a global services provider.
- Delivers major disaster recovery, energy‑efficiency, infrastructure and environmental projects worldwide.
- Engages in unusual work—from coastal resilience and PFAS remediation to LNG plant turnarounds.
- Fuses field operations and technical innovation, with initiatives like digital‑foreman apps to boost productivity.
- Typical projects include disaster recovery (Katrina, Sandy), federal government programs, and industrial plant maintenance.
- Stands out by continuously reinventing itself over a century, adding and shedding capabilities to stay ahead.
- Maintains a strong mix of government, commercial, industrial and energy clients, tackling complex, multidisciplinary challenges.
- Safety is a top priority and integrated into all activities.
- Excellence is a commitment in service delivery and solutions.
- Integrity is a core value, building trust and maintaining ethical standards.
- Collaboration is key to leveraging collective strengths for success.
- Innovation is embraced to solve challenges and deliver value.
- Accountability is taken for actions and commitments to results.
Net-zero by 2050
Emissions Goal
Committed to achieving net-zero emissions through comprehensive sustainability initiatives.
- Provide sustainable solutions in engineering, environmental, and infrastructure projects.
- Reduce environmental impact through innovative technologies.
- Engage in waste reduction strategies and conserve natural resources.
- Prioritize renewable energy projects, including wind and solar.
- Builds a diverse and inclusive workplace where all employees can thrive.
- Focuses on creating opportunities for women and underrepresented groups in technical and leadership roles.
- Regularly tracks gender diversity and strives for balanced representation across all levels.
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