Technical Service Specialist - INTL M
Solaredge Technologies
Customer support handling US tech queries, night shifts, via phone and CRM.
3 days ago ago
Junior (1-3 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
3,961 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Turnkey
Construction services
Energy solutions
Sector Specialisms
Residential
Commercial
Industrial
Utility-scale Solar
Energy Storage
Electric Vehicle Charging
Transportation
Marine
Role
What you would be doing
crm management
inbound calls
issue resolution
stakeholder collaboration
process improvement
training
- Maintain accurate records of all customer interactions in our CRM system
- Participate in regular training sessions to stay updated on product knowledge and customer service best practices
- Handle inbound calls from customers, addressing their queries and concerns with patience and professionalism
- Troubleshoot and resolve customer issues related to our products and services
- Collaborate effectively with regional stakeholders to ensure seamless customer experience
- Work closely with the local Indian team to improve processes and share insights
What you bring
crm
engineering
problem solving
customer support
night shifts
english
- Proficiency in using CRM systems and basic computer skills
- Familiarity with the tech industry is a plus
- Ability to work night shifts to align with US time zones
- Engineering or technical qualification is a must.
- Strong problem-solving skills and ability to think on your feet
- 0-3 years of experience in customer support, preferably in a support role
- Patient and empathetic approach to customer service
- Ability to understand and work with various accents, particularly American accents
- Navigate cultural differences and potential language barriers with tact and understanding
- Excellent English communication skills, both verbal and written
- Competitive salary and benefits package
- A diverse and inclusive work environment
- Opportunities for career growth and skill development
- Regular training and upskilling programs
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Interview process
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Company
Overview
$3 billion
Annual Revenue
Achieved in 2023 following its NASDAQ debut in 2015, marking significant growth and global expansion.
50 GW
Global Deployments
Total solar power systems installed across over 130 countries, showcasing extensive global reach.
- Revolutionized solar power by inventing DC-optimized inverters that turbo-charge panel efficiency.
- Tech underpins projects from rooftop home systems to utility-scale solar farms and smart grid services.
- Built a smart-energy ecosystem: storage, EV chargers, UPS, and virtual power-plant platforms.
- Acquisitions into adjacent clean-tech arenas include battery-cell maker Kokam and EV-powertrain firm SMRE.
- Restructured by exiting energy-storage, trimming headcount, and refocusing on core solar operations.
- Portfolio includes industrial automation systems in Italy, showcasing unusual diversification.
- Headquartered in Israel with installations in over 130 countries.
- We drive innovation in all aspects of our work.
- We strive to exceed our customers' expectations.
- We aim for excellence in every product and service.
- We are committed to ethical conduct and transparency.
- We believe in teamwork and shared success.
- We integrate sustainability in all of our solutions.
Net Zero by 2050
Target
The company has set a goal to achieve Net Zero emissions by 2050.
- Aims to contribute to a sustainable future through clean energy solutions.
- Products help customers reduce carbon footprints through renewable energy.
- Invests in energy-efficient technology and sustainable business practices.
- Fosters a culture of inclusivity and provides equal opportunities for all employees.
- Focuses on increasing the representation of women in technology roles.
- Tracks and reports on the diversity of its workforce to improve gender balance.
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