Associate Analyst Collections-French

Description

• Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
• Participates in process improvement projects.
• List the main functions of the role, being clear and concise (avoid using abbreviations, use short sentences, stress what is unique, emphasize what makes your job and organization special). If this is a re-evaluation of an existing role, highlight the job responsibilities that are new to the role.
• Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account.
• Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics.
• Conducts collection calls, resolve billing issues, investigate returns & credit issues
• Markets, trends, counsels, advises, and communicates credit department policies and procedures to company personnel.
• Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times
• Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels.
• Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in EMEA Shift (12.30PM to 9.30 PM slot).
• Documents new and existing processes. Updates documents as soon as improvements or process changes come into effect.
• Communicates effectively with external and internal stakeholders.
• Provides customer service and develops relationships with internal/external customers and suppliers.
• Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices.

Requirements

• Education level required - Bachelors/Masters Preferred
• Years and area of experience required - 3-5 Years.
• Should be proficient in French Language and comfortable handling French customer portfolios.
• Understands the entire order to cash value stream and applies the knowledge to achieve results.
• Soft skills - Professional Email Writing Skills, Professional Business Telephone Conversations
• Language Proficiency - Should be fluent (read, write & speak) in French & English

Benefits

• Technical knowledge - SAP, Oracle, Get Paid, MS-O365, EDI, Power BI, Get Paid

Training + Development

Interview process

Visa Sponsorship

Security clearance