Customer Service Representative / Crew Chief

Description

• Manage assets by protecting and using equipment and materials properly
• Document a detailed and accurate job file to support the services provided
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Communicate and follow all OSHA guidelines for job safety
• Manage labor and consumable item usage on assigned projects
• Coordinate and perform production processes as scheduled and ensure quality control
• Coach and train restoration technicians
• Communicate with restoration project manager and office staff on project progress and issues

Requirements

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• At least 1 year of experience in cleaning, restoration, or construction
• Valid driver’s license
• High school diploma/GED (preferred)
• IICRC certification a plus, not required
• Ability to work with/around cleaning agents
• Ability to repetitively push/pull/lift/carry objects

Benefits

• Vision insurance
• Bonus based on performance
• Paid time off
• Dental insurance
• Health insurance
• Free uniforms
• Opportunity for advancement
• Competitive compensation
• Career progression
• Company car
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance