Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
Collect, post, and deposit rents/security deposits and other community income daily.
Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
Ensures that the property follows all tax credit requirements.
Lead the maintenance and management of budgeted occupancy, collections, and expenses.
Assist in preparing all paperwork specific to new and renewal lease agreements.
Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
The Community Manager supervises all community associates.
Direct all marketing efforts.
Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
The Community Manager supports and participates in fulfilling the customer service and leasing standards.
Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
Requirements
cam
arm
hccp
cos
bilingual spanish
community manager
College education, CAM or ARM certification preferred.
1 year of experience in LIHTC communities.
Bilingual in Spanish is required
A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC)