Leasing Professional

• Maintains and updates virtual and video tours of available apartments and common areas to ensure content is accurate, and reflective of current availability and features.
• Ensures available apartments are fresh and tidy. Performs light cleaning of apartments being toured, including wiping down surfaces and sinks and sweeping/vacuuming floors as needed.
• Ensures accuracy and completion of prospect rental applications and collects supporting documentation and application fees/deposits as needed.
• Contributes to the implementation, design, and maintenance of a resident retention program, including newsletters, resident referral incentives, and social activities.
• Reports accidents and emergency situations to the Property Manager in a timely manner.
• Maintains a positive working relationship within the community, with employees, owners, vendors and outside agencies to help positively promote Urban Land Interests.
• Develops strong rapport through quality customer service and effective communication while enforcing company and community policies.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Shops competitor properties and performs outreach marketing as directed.
• Answers prospect phone calls and emails in a timely manner according to company protocol.
• Ensures consistent and accurate listings across rental platforms, with a focus on Apartments.com, by regularly updating pricing, availability, and key apartment features to reflect current offerings.
• Assists with the delivery of notices, flyers, and gifts to residents’ doors.
• Follows and ensures compliance of all Fair Housing laws.
• Creates and maintains a waitlist as needed.
• Organizes and leads property open houses.
• Schedules and performs tours of available units, community amenities, and common spaces.
• Maintains and ensures accuracy of property availability board.
• Performs timely and frequent follow-ups with prospective residents who have not yet made a leasing decision.
• Assists with move-ins/move-outs and completes apartment inspection reports as needed.
• Utilizes and maintains CRM system per company procedure.
• Ensures resident files are complete and maintained per company procedure, including all resident data within Yardi.
• Consults with prospective residents to identify requirements and budgets and matches these needs with available properties.
• Ensures that all resident requests or complaints are responded to in a timely, efficient, and courteous manner. Communicates with Property Managers regarding difficult or unique situations that should be handled at the next level, especially if there are requests for exceptions to normal procedures and policies.
• Manages the residential social media presence on Instagram and Facebook by curating engaging content, promoting neighborhood partnerships, organizing resident giveaways, and fostering a strong sense of community across all properties.
• Supports the planning and execution of large-scale summer resident events by contributing to theme development, creating promotional flyers, coordinating decorations, and assisting with event setup and logistics.
• Regularly inspects grounds and common areas and working with Property Manager to take necessary action.

• Must possess a positive, friendly attitude and have the ability to work well under pressure.
• Ability to walk and traverse stairs on a regular and daily basis.
• Remains knowledgeable about employers, services, stores, and restaurants in the local community.
• Competence in Microsoft Office Suite including Word, Excel, and Outlook. Experience with Yardi and Adobe a plus. Knowledge of social media platforms also a plus.
• Highly organized with a good attention to detail. Strong ability to prioritize responsibilities.
• Instills and demonstrates the Mission, Vision, and Values of Urban Land Interests to all employees, residents, and vendors.
• 1-3 years in Property Management or Customer Service related field required.
• Must be able to periodically lift up to 20 lbs. and up to 40 lbs. occasionally.
• Demonstrates thorough knowledge and ensures compliance with company policies and procedures.
• High School degree required. College degree in business, communication, marketing or related field preferred.
• Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.

WORKING CONDITIONS