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Connection Services Advisor
Watercare Services Limited
Customer service hub handling water connection applications, enquiries and compliance support.
8d ago
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Auckland, Auckland, New Zealand
Hybrid
Company Size
1,001 Employees
Service Specialisms
Water Services
Wastewater Services
Environmental Services
Engineering
Construction
Maintenance Services
Infrastructure Services
Consulting
Sector Specialisms
Water
Wastewater
Infrastructure
Commercial
Industrial
Manufacturing
Institutional
Role
What you would be doing
application entry
as-built capture
customer support
portal management
invoice qc
admin support
- To enter Domestic, Non-domestic, Relocation, Disconnection, IGC & Council applications into Watercare's (Infor) IPS system.
- To capture as-builts (new assets).
- To provide support with Compliance customers with phone queries and application status and general requests.
- To assist the customer with any inquiries regarding applications, connections, developments, pre-construction, network connections or any other information required via all channels eg phones, emails etc.
- To assist walk-in customer's who come into the office with incomplete applications and queries.
- To manage customer experience for the online portal.
- To maintain quality checks with the output of customer invoices.
- To provide administrative support to the developer services team.
What you bring
water experience
detail
customer service
phone manner
multitasking
- Water / wastewater / utilities experience would be held in high regard, however is not essential.
- Strong attention to detail skills.
- A high level of Customer service experience (Verbal and written communication).
- An excellent phone manner.
- Ability to multi-task.
- Generous parental leave
- Employee discounts at a range of large retailers
- Training and development opportunities
- Life and income protection insurance plans
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Millions served
Customers
Watercare ensures a reliable water supply, serving millions of customers in Auckland, New Zealand's largest city.
Modernizing network
Infrastructure Projects
The company invests heavily in modernizing infrastructure to meet growing urban demand with major projects such as water treatment plant upgrades and network expansions.
- It manages critical infrastructure, delivering clean drinking water and treating wastewater across the region.
- The company operates an extensive network of pipelines, reservoirs, treatment plants, and pumps to maintain supply.
- With a focus on innovation, Watercare invests heavily in modernizing infrastructure.
- Watercare is known for its commitment to sustainability, balancing growth with resource conservation.
- It serves millions of customers in Auckland, the largest city in New Zealand.
- The company plays a vital role in protecting the local environment by managing wastewater effectively.
- Watercare’s expertise spans water distribution, wastewater management, and infrastructure maintenance.
- Respect
- Working together as “One Team”
- “Growing Greatness” leadership development program supporting both vertical and lateral career progression
Net zero by 2050
Ambitious climate target
Achieving net zero emissions by 2050 through comprehensive sustainability initiatives.
50% reduction by 2030
Operational GHG emissions target
Committed to cutting operational greenhouse gas emissions by half by 2030.
40% carbon reduction by 2025
Infrastructure carbon target
Reducing built-carbon in infrastructure construction by 40% by 2025.
1.2 GWh annual solar
Solar energy production
Generating 1.2 GWh annually through six solar arrays, including NZ's first floating array.
- Reducing built-carbon in infrastructure by 40% by 2025
- Two major wastewater treatment plants (Mangere & Rosedale) to be energy-neutral by 2025/2030
- Installed six solar arrays (total 1.66 MW), including NZ’s first floating array at Rosedale
- Generated total 4,563 GWh renewable energy to date, avoiding ~534 t CO₂
- Converted ~30% of vehicle fleet to electric vehicles
- Water Efficiency Plan: residential per-capita use 241 L/day in 2023 (ahead of 253 L/day target for 2025)
- Residential consumption target: reduce from 510 L/dwelling/day (FY21) to 481 L/dwelling/day by 2025
- Non-revenue water target: ≤186 L/connection/day by 2025 via leak detection and pressure management
- Trap-and-haul programmes for migratory fish/eel restoration in dam spillways
- Native habitat restoration: tree/shrub planting along waterways, Hūnua Ranges forest regeneration, Trees for Survival school sponsorship
- Trialling recycled non-potable water reuse for irrigation, construction, industrial and toilet flushing applications
- Committee for Climate Action established in 2019 for board-level oversight
- Decarbonisation Roadmap and Energy Policy supporting scope-specific targets and risk-informed planning
- Core value of Respect underpins inclusive workplace ethos
- “Growing Greatness” programme targets mid‑career leaders to foster leadership diversity and internal progression
- Flexible working policy allows tailored arrangements aligning team and individual needs
- Remuneration strategy rewards high performance and personal development throughout employee lifecycle
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