Description

The Service Administrator supports the Service Manager by ensuring accurate and timely reports and records for the Service Department’s operations.

• Field internal and external customer inquiries for the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman and manage them through closure and invoicing.
• Maintain Service Department filing and records.
• Update customer profiles with equipment, hours, and other work‑order information.
• Prepare Service Technician efficiency reports as needed.
• Process warranty and product improvement claims, including charge computation, submission, and follow‑up.

Requirements

Brandt has an opportunity for an exceptional individual to join our Hastings team as a Service Administrator. This role is offered on a 12‑month fixed‑term contract, with the potential to transition into a permanent position, subject to performance and business requirement.

Successful candidates will demonstrate knowledge of office procedures, an understanding of workshop workflows, and the ability to use standard desktop applications such as Microsoft Office. A Year 12 education or equivalent experience, the capacity to work under pressure, and a collaborative attitude aligned with company values are also required.

• Knowledge of office procedures and workshop environment.
• Familiarity with mechanical/technical terminology (preferred).
• Proficiency with Microsoft Office and internet applications.
• Year 12 completion or equivalent experience.
• Ability to work under pressure and prioritize tasks.

Benefits

Brandt provides ongoing training and support, a great work culture, advancement opportunities, and an Employee Assistance Program to help staff thrive.

• Positive work culture.
• Advancement opportunities.
• Employee Assistance Program.

Training + Development

Interview process

Visa Sponsorship

Security clearance