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Customer Service Executive
Lixil
Deliver top-tier customer service in LIXIL showroom, handling inquiries, sales support, ops.
6d ago
Junior (1-3 years)
Full Time
Singapore, Singapore
Office Full-Time
Company Size
48,660 Employees
Service Specialisms
Home construction
Renovation
Maintenance management
Real estate transactions
Real estate management
Brokerage
Housing-related financial services
Curtain walls
Sector Specialisms
Housing
Building Materials
Sanitary Ware
Windows
Doors
Interiors
Exteriors
Structural Materials
Role
What you would be doing
campaign execution
sales reporting
process monitoring
customer service
reception management
store sop
- Assist in executing promotional campaigns and marketing initiatives
- Ensure that store opening and closing process are executed according to SOP
- Providing exceptional customer service and managing the clients journey
- Handle customer inquiries, complaints professionally to ensure customer satisfaction according to Lixil Brand Standard
- Ensure all clients F2F, Phone enquiry, emails are handled professionally and timely
- Actively organizing and managing the showroom reception area
- Responsible for delivering high level of Customer Experience in a Showroom setting
- Working with other departments or staff to ensure customer satisfaction
- Monitoring processes and procedures to adhere to company standards and policies
- Assist in preparing weekly / monthly Sales and Traffic data.
What you bring
sap
microsoft office
pos
high school
problem solving
3-5 years
- Proficiency in SAP, Microsoft Office and POS system
- High level of integrity and accountability
- Adaptability and ability to thrive in a fast-paced environment
- High school diploma or equivalent of a related field. Nitec/Higher Nitec
- Excellent presentation and oratory skills
- Excellent persuasive and marketing skills
- Excellent interpersonal and communication skills
- Strong customer engagement with the ability to address the clients professionally
- Minimum of 3-5 years of experience in a customer facing role
- Strong organizational and multitasking skills
- Strong problem-solving skills and the ability to ensure customer satisfaction
- Effective communication and conflict resolution skills
- Ability to work in a fast-paced environment and handle multiple responsibilities effectively
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Interview process
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Company
Overview
Born 2011
Year of founding
Company formed through merger in 2011.
Four Units
Core business areas
Operations organized into four business divisions.
Multi-Billion Revenues
Annual revenue scale
Generates billions of dollars in annual revenue.
Heavy R&D Investment
Commitment to innovation
Significant resources allocated to research and development.
- Designs and builds everything from faucets, toilets, kitchens, doors, and windows to complete curtain walls.
- Growth fueled by acquisitions of Permasteelisa, American Standard, and GROHE, expanding its global presence.
- Products featured in iconic structures such as The Shard, Sydney Opera House, and IFC Hong Kong.
- Partners on innovative projects ranging from smart-home sensors to reinvented household toilets.
- Brand lineup includes INAX, GROHE, and DXV, blending heritage, design, and innovation.
- MAKE BETTER HOMES A REALITY FOR EVERYONE, EVERYWHERE
- Do the Right Thing
- Work with Respect
- Experiment and Learn
- Work with Respect
- Deliver on Commitment
- Embrace Quality
- Inspire Passion
- Pursue Growth
90% reduction target
Net-zero CO₂ emissions goal by 2050
Aims to reduce Scope 1, 2, and 3 emissions by 90% by 2050, with the remaining 10% offset through carbon removal.
50.4% reduction
Mid-term Scope 1 & 2 target by 2030
Committed to reducing Scope 1 and 2 emissions by 50.4% by 2030 compared to FYE 2019 levels.
94.1% energy‑saving faucets
Sold in Japan
Over 94% of faucets sold in Japan are designed to save energy and water.
99.4% water‑saving toilets
Adopted in Japan
Nearly all toilets sold in Japan are water-saving models.
- Published 2025 TCFD/TNFD Disclosure Report including analysis of >90% of SBTN High Impact Commodity List raw materials
- Science-Based Targets initiative (SBTi) approval in March 2024 for both near-term and net-zero targets
- Registered as TNFD Early Adopter in December 2023, integrating LEAP (Locate-Evaluate-Assess-Prepare) approach
- High-performance windows for new detached houses sold in Japan: 93%
30% Female Board
Female Representation on Board
30% of board members are women as of June 2021, with a target for gender parity by 2030.
17.4% Female Managers
Female Representation in Management
17.4% of managers are women as of March 31, 2025.
1point Rise
Psychological Safety Score
The global psychological safety score increased by 1 point year-over-year in the LIXIL Voice survey.
- Target for gender parity (50:50) for directors/executive officers by 2030, with a 30% female target for managerial positions.
- 125 D&I workshops delivered to ~6,000 managers (86% of total) in FYE 2024.
- Five global ERGs launched in FYE 2022: Gender Equity, Multicultural, Ability, Working Parents & Caregivers, LGBTQ+.
- 12 events held during Global Diversity Awareness Month in FYE 2024.
- Implemented policies: no dress code, unified job titles ('leader'), flexible work, and enhanced parental/personal leave.
- Sub-titling for hearing-impaired and non-native speakers; AI-based speech-to-text in online showroom via ERG feedback.
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