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Front Desk Counselor 4p - 12a
Postgraduate Center For Mental Health
Supportive counseling, safety, and crisis management for residents at a front desk.
7d ago
Junior (1-3 years)
Full Time
New York, NY
Onsite
Company Size
50 Employees
Service Specialisms
Mental Health Services
Therapeutic Support
Psychotherapy
Training and Education
Clinical Supervision
Research
Sector Specialisms
Residential
Mental Health Housing
Clinical Services
Behavioral Health
Supportive Housing
Community Mental Health
Health Home Care Management
Transitional Care
Role
What you would be doing
medication management
incident reporting
fire drills
safety monitoring
visitor management
case documentation
- Assess and respond to resident situations, including the utilization of de-escalation techniques.
- Conduct monthly fire drills.
- Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
- Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
- Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.
- Ensure all resident visitors provide identification and sign in the Visitor Log.
- Escort clients in the community to medical, benefit, or other pertinent appointments.
- Conduct apartment inspections and provide support to clients with regard to daily living skills.
- Participate in residential staff meetings.
- Remain on site until relief staff arrive.
- Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
- Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
- Document significant building activities and events in the Communication Logbook.
What you bring
cpr/first aid
high school
college degree
conflict resolution
time management
counselor experience
- Ability to work effectively with others and demonstrate conflict resolution skills
- CPR/First Aid
- Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
- Ability to appropriately assess and respond to situations, including ability to de-escalate residents
- Ability to effectively manage time
- High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.
- Strong oral and written communication skills
- Minimum one year experience working as a counselor in a residential, mental health or related setting.
- Excellent interpersonal skills and ability to relate to residents.
- Strong customer services skills
- Ability to remain calm and focused in emergency situations
- Foothold AWARDS
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Interview process
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Company
Overview
- Founded to advance mental health services and education through training and research.
- Focused on providing high-quality clinical and educational services to individuals and organizations.
- Delivers a wide range of programs that focus on mental health recovery and well-being.
- Notable for integrating evidence-based practices into their training and treatment methodologies.
- Has worked with various healthcare institutions to improve mental health care standards.
- Has a history of collaboration with international experts to advance mental health practices.
- Dedicated to serving the housing and mental health needs of individuals and families in the most innovative, effective, and efficient way possible
- Outcome-driven organization
- Strive to provide the highest value to our consumers and funders by maximizing the quality they receive for their investment
- Values include respect, empowerment, and accountability
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