Heat Pump Service Technician

Description

You’ll play a key part in ensuring our installations meet the highest performance and quality standards. In this role, you’ll perform system diagnostics, conduct walkthroughs of challenging installations, and provide field insights to improve our processes and training.

• Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
• Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
• You will not be responsible for closing deals or promoting upgrades. Your expertise ensures that systems perform at their best.
• Maintain accurate service documentation and uphold safety and quality standards.
• Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
• Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
• Support training efforts by identifying recurring installation challenges or best practices.
• Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.

Requirements

We’re seeking a skilled Service Technician to join our team, specializing in diagnosing, troubleshooting, and supporting residential heat pump systems. This is a non-selling role — your focus will be on technical excellence and customer confidence, not sales quotas or upselling.

• 3+ years of experience as an HVAC or heat pump technician
• In-depth knowledge of heat pump systems, controls, and commissioning.
• EPA certification (Type II or Universal) required.
• Strong diagnostic and problem-solving skills.
• Excellent communication and documentation abilities.
• Will require some overtime during peak heating and cooling seasons.

Benefits

Dental Care

Vision Care

Education Support Free Lunch Tools Provided

Life Insurance

Pay: $35 - $50 per hour

Uniform Provided

Extended Health Care

Training + Development

Interview process

Visa Sponsorship

Security clearance