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Parts & Service Advisor
Sany America
Assist customers with parts inquiries, schedule service, and coordinate repairs.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Pennsauken, NJ
Field
Company Size
400 Employees
Service Specialisms
Construction services
Engineering
Consulting
Technical Services
Project Management
Design
Sector Specialisms
Industrial
Construction
Infrastructure
Heavy Civil
Utilities
Role
What you would be doing
appointment scheduling
cost estimation
parts sourcing
inventory management
order processing
repair orders
- Schedule service appointments and coordinate workflow with technicians.
- Provide accurate cost estimates, timelines, and updates throughout the service process.
- Assist customers and technicians in identifying and sourcing correct parts.
- Monitor job progress, follow up on delays, and keep customers informed.
- Build long-term relationships with customers to encourage repeat business.
- Greet customers in person and over the phone, listen to their needs, and provide professional guidance on parts and service options.
- Maintain up-to-date knowledge of inventory, parts availability, and supplier options.
- Promote dealership service packages, seasonal promotions, and value-added products.
- Process parts orders, returns, and warranty claims accurately and efficiently.
- Create and maintain repair orders, ensuring accurate documentation of customer concerns, technician findings, and completed work.
- Advise customers on required maintenance, recommended services, and available parts.
- Support upselling of parts and accessories that improve equipment performance and longevity.
What you bring
mechanical
computer skills
microsoft office
inventory software
parts experience
problem solving
- Knowledge of mechanical and technical equipment (construction, agricultural, or related machinery a strong asset).
- Strong computer skills; dealership management systems, inventory software, and Microsoft Office Suite.
- Previous experience in parts, service, or customer support roles (equipment, automotive, agriculture, or related industry preferred).
- Ability to multitask in a fast-paced, customer-focused environment.
- Strong communication, problem-solving, and organizational skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Born 2006
founding year
The company was established in 2006 in Peachtree City, Georgia, as the US arm of China’s SANY Group.
340K sq ft
manufacturing campus
The company operates a full-scale manufacturing and R&D campus spanning 340,000 square feet.
186M Revenue
annual revenue
The company generates approximately $186 million in annual revenue across North America.
110–550 tons
crane capacities
The company specializes in crawler, rough-terrain, and truck cranes with capacities ranging from 110 to 550 US tons.
- Generates roughly $186 million in annual revenue, distributing cranes, excavators, concrete and port machinery across North America.
- Specializes in crawler, rough‑terrain and truck cranes (110–550 US tons), hydraulic excavators (7.5–33.5 tons) and port equipment.
- Typical projects include earthmoving, roadwork, heavy‑lift jobsites and port handling operations.
- Stand‑out fact: its Georgia HQ doubled as the ‘Avengers HQ’ backdrop in major films, blending industrial might with Hollywood flair.
- Leverages global scale (part of a $15 billion group) while localizing production to meet American market standards.
- Prioritize team members’ safety and the well-being of others by fostering a culture of empowerment that champions personal responsibility for a safe workplace and environment.
- Proactively partner with a sense of urgency, holding each other accountable to provide quality solutions that drive long-term value for customers.
- Foster a culture of empowerment, diversity, and accountability to prioritize team members’ growth and success, promoting continuous learning and ownership of development.
- Always do the right thing with zero tolerance for unethical behavior. Achieve the right results the right way by demonstrating courage during challenging situations.
- Exhibit high emotional intelligence by treating everyone with honesty, dignity, and sensitivity, promoting inclusion by valuing diverse cultures, perspectives, experiences, and skills.
- Strive to be your best, pursue high standards, and embrace change to drive continuous improvement for collective success and societal impact.
- Respect others and embrace diverse ideas and perspectives with a mindset of seeking to understand, acquiring knowledge from all sources, and proactively sharing insights.
- Challenge traditional business models by fostering continuous learning, intellectual curiosity, creativity, experimentation, and thoughtful risk-taking.
Â¥520 Million Investment
Environmental Protection in 2024
Invested ¥520 million (USD 72 million) in environmental protection initiatives in 2024.
76.072 Million kWh
Photovoltaic Power Generation
Generated 76.072 million kWh through photovoltaic installations at 21 subsidiaries in 2024.
-17.9% VOC Emission
VOC Emission Density Reduction
Reduced VOC emission density to 14.47 tons per million yuan revenue in 2024, a 17.9% decrease from 2021.
0% Occupational Injuries
Employee Safety Record
Achieved 0% occupational disease injuries and a 1.78‰ injury rate among employees in 2024.
- Applied photovoltaic power generation at 21 subsidiaries, generating 13.8% of total energy consumption in 2024.
- Saved ¥0.32 billion (USD 44 million) in energy costs through energy-saving and consumption-reduction initiatives in 2024.
- Lowered wastewater COD emissions intensity to 0.34 tons per million yuan revenue in 2024 (−84.5% vs. 2021).
- 89% of overseas employees are local hires; 12% of executive management are female in 2024.
- By end-2023: 44.816 million kWh clean energy usage (6.55% of total energy) via solar/hydrogen initiatives.
- 2023 VOC emissions dropped 23% vs. base year; wastewater discharge density down 38%.
- 2023 energy consumption per RMB 10,000 of production value dropped 10.7%; saved ¥11.89 million (USD 1.64 million).
- Operates 33 'lighthouse' factories (average labor-cost reduction of 46.3%) by 2023.
- Goal: carbon neutrality via full-process decarbonization and green production chain (no net-zero date stated).
89% Local Hires
Overseas Workforce Composition
89% of the company's overseas workforce consists of local hires, reflecting a commitment to integrating local talent into global operations.
12% Female Executives
Executive Management Diversity
12% of executive management positions are held by women, highlighting progress toward gender diversity in leadership roles.
Â¥550M Stock Plan
Employee Ownership Initiative
A ¥550 million employee stock-ownership plan was launched in 2024, benefiting 6,241 employees and fostering financial inclusion.
93% Participation
Training Engagement
93% of employees participated in 485 training sessions delivered in 2024, emphasizing continuous learning and development.
- Conducted 176,441 health and safety training participants in 2024; zero occupational disease injuries.
- Hosted 143 public-welfare activities (education, disaster-relief, rural revitalization) and donated ¥18.16 million (USD 2.5 million) in 2024.
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