Business Operations (BizOps) Associate

Description

• Coordinate office operations and support internal events, including team gatherings and Sitemate’s annual Offsite.
• Sitemate builds best in class software products for the built world.
• Drive operational excellence by designing scalable systems, optimising processes, and embedding automation to remove friction and help teams move faster.
• Maintain financial hygiene and support core operational processes that keep the business running smoothly.
• Support projects that will enable us to expand operationally into new international markets.
• Compile cross-functional performance data for monthly and quarterly cycles and prepare critical reporting deliverables for executives and stakeholders, ensuring clear and accurate visibility of key metrics across the company.
• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.
• Jump into ad-hoc special projects for leadership, including direct support for executive-level priorities.
• Provide strategic coordination for high-priority projects and cross-functional initiatives, ensuring alignment and seamless execution.
• Help coordinate core company cadences, including kickoffs, mid-quarters, and leadership meetings, ensuring consistent execution, clear documentation, and timely follow-ups.

Requirements

• You are a self-starter with high energy and a proven ability to roll up your sleeves to get things done.
• Highly experienced operators looking for a senior or specialist role.
• People who prefer highly structured or repetitive work.
• Basic accounting knowledge would be a plus.
• Someone able to untangle messy problems and turn them into clear, actionable steps.
• Experience with SQL or other analytical & data-querying tools, or a willingness to learn.
• Strong spreadsheet skills (Google Sheets ideal) is the only fundamental expectation. We’ll teach you everything else!
• Systems - everything at Sitemate is systems-driven and heavily engineered. You’ll need to enjoy using tools and building processes with a focus on scalability.
• Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn.
• Someone who can switch gears quickly - equally happy deep in the weeds or stepping back to see the big picture.
• Google Sheets and/or Excel
• Anyone not interested in tools, automation, or systems-driven work.

Benefits

• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!
• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
• G2 Crowd
• Salary range: $65,000 - $90,000 (excl. Super)
• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).
• 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career
• We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.
• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
• You will get a laptop and a budget to set up your home office.
• Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.

Training + Development

Interview process

Visa Sponsorship

Security clearance