Manager, Workplace Solutions

Description

• Deliver client reporting aligned with agreed scope and data requirements.
• Manage vendor relationships and monitor performance to ensure timely and quality service delivery.
• Allocate resources effectively to ensure timely, on-budget delivery aligned with client timelines and BGIS financial goals.
• Maintain standardized processes for scope, schedule, cost, quality, compliance, and risk management to ensure consistent and repeatable outcomes.
• Manages all aspects of performance
• Work with the BGIS Workplace Solutions Center of Excellence to ensure standards are maintained in accordance with best practices
• Oversee project and service schedules, budgets, and execution to meet client expectations and internal performance targets.
• Build and maintain strong relationships with key client contacts and internal business leaders to identify needs and deliver tailored solutions.
• Plan and execute large-scale non-technical moves, adds, and changes, as well as facility planning initiatives.
• Develop and manage project schedules, ensuring delivery meets scope, budget, and regulatory standards.
• Provides mentoring, coaching and guidance to all team members
• Ensure client satisfaction through proactive communication, issue resolution, and consistent delivery of agreed outcomes.
• Act as a trusted point of contact for clients, addressing concerns, managing expectations, and driving positive experiences.
• Source and recommend vendors; prepare cost estimates and resource plans.
• Collaborate with contractors and industry partners to support successful execution and resolve escalations effectively.

Requirements

• Knowledge of IWMS applications would be an asset
• Software proficiencies depending on assignment – Excel, AutoCAD, MS Project, Power point, email, etc.
• Experience in consultative discovery and facilitation
• Experience with Microsoft Suite of Products and AutoCAD
• Strong organizational and documentation skills
• Proactive and driven
• At least 3 years’ experience related to industry standards and regulations
• Knowledge of Interior Design processes and methodologies in a corporate environment would be an asset
• Effective people and client relationship management skills
• Conceptual skills- visioning (services and client program needs) and problem solving (innovative solutions)
• Experience with financial reporting and budget / cost management
• Specific experience and knowledge related to the assignment – churn, facility infrastructures, new construction, furniture, occupancy planning & management, design, engineering, client industry sector, government sector etc.
• Experience in managing a distributed team
• Effective interpersonal skills, especially communication (verbal / written) and influencing skills
• Strong analytical skills in business case development and process management
• Ability to prepare ROM pricing estimates for small fit out projects would be an asset

Benefits

• MCR is considered a bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance