Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Customer Experience Specialist
Bath Experts
Support customers through scheduling, communication, and issue resolution for remodels.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Contractor
Indianapolis, IN
Field
Company Size
100 Employees
Service Specialisms
Bathroom Remodel
Showers
Walk-In Tubs
Tub to Shower Conversions
Sector Specialisms
Residential
Bathroom Remodeling
Tub-to-Shower Conversions
Walk-in Tubs
Home Improvement
Role
What you would be doing
customer support
crm logging
appointment scheduling
issue resolution
product knowledge
team training
- Respond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfaction
- Accurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updated
- Develop and maintain good rapport with customers
- Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath & Cabinet Expert's promise to provide the best customer experience
- Provide simple and clear responses to customer questions and service requests
- Participate in trainings, team meetings, etc. and contribute to the team's continued growth and development
- Maintain knowledge of company products, services, and customer service policies
- Resolve problems and handle issues/complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactory
What you bring
crm
2+ years
high school
communication
customer focus
empathy
- Familiarity with customer-relationship management (CRM) software programs (preferred)
- Must have a customer centric mindset and the ability to consistently provide positive customer experiences
- 2+ year of previous customer service experience preferred
- Excellent written and verbal communication skills
- High School diploma or equivalent required
- Must be task oriented and driven to meet or exceeds goals
- Ability to interact with customers and other employees in a positive, friendly, and welcoming manner
- Ability to explain complex concepts in a clear, simple manner to customers
- Ability to use empathy while speaking with customers and maintain a calm and polite manner in stressful situations
- Paid holidays, time off, and your birthday off
- Career advancement in a growing company
- Employee discounts on home improvement services
- Competitive base pay + bonus opportunities
- Supportive, team-oriented environment
- 401(k) with 4% company match
- Over 2,100 five-star reviews with a 4.9-star average rating More than $200,000 donated to local children's hospitals and youth charities
- Ongoing training and professional development opportunities
- Health, dental, vision, and life insurance options
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Specializes in full-service bathroom remodeling, offering everything from design to installation.
- Focuses on high-quality craftsmanship and customer satisfaction, transforming ordinary spaces into luxury bathrooms.
- Offers tailored solutions for projects ranging from small residential renovations to large commercial bathroom overhauls.
- Uses durable materials and innovative designs to create stylish and functional spaces.
- Known for attention to detail, commitment to timelines, and ability to handle complex installations.
- Works closely with clients to ensure every bathroom meets the highest standards of quality and aesthetics.
- Passion for Excellence
- Customer Focused
- Commitment to Innovation
- Respect for People
- Integrity in Action
2035
Net-zero target year
The company aims to achieve net-zero emissions by 2035.
- Committed to reducing its carbon footprint and promoting energy efficiency.
- Sustainability embedded in operations, focusing on waste reduction and water conservation.
- Reducing plastic use in products and packaging.
- prioritizes creating an inclusive workplace that values diverse perspectives.
- Gender parity is a key focus, with efforts to increase female representation in leadership roles.
- is committed to creating equal opportunities for all employees, regardless of background.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio