Administrative Operations and Customer Service Specialist

Description

• Assists current tenants with basic tenant ledger questions.
• Distributes resident logs for relevant properties (telephone lists, out of building logs, emergency, and hospital logs), noting all changes promptly and correctly.
• Creates and enters maintenance work orders, ensuring timely and accurate fulfillment.
• Actively supports and upholds BHP's stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.
• Responds to inquiries from potential residents in a timely, professional, and engaging manner via telephone and walk-ins.
• Responsible for entering data into Yardi, Survey Monkey, Excel, File Vision, Outlook, and Word documents as needed.
• Assist residents and applicants with account creation for resident portals.
• Responsible for screening new applications for eligibility criteria and collecting all the necessary information to send to the Property Manager.
• Responsible for maintaining Outlook Calendar for room reservations for relevant properties.
• Enters data from housing applications.
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
• Promptly notifies appropriate staff of all emergency situations brought to the receptionist's attention via telephone or direct notification, following established emergency procedures and policies.
• Takes live emergency calls for the Maintenance Department and follows established emergency procedures.
• Sorts and distributes incoming department mail. Processes outgoing mail, including determining proper postage.
• Primary duties include answering the phone, greeting the public, answering questions, and referring visitors to appropriate staff members and other departments as well as helping customers to navigate available housing options.
• Take payments both in person and over the phone with 100% accuracy.
• Assists the Property Management Department with lease-ups when needed.
• Supports maintenance operations by coordinating information, documenting requests, and assisting with communication between departments.
• Assists with the mass mailing of materials to applicants, participants, and residents.
• Types correspondence and other requested documents.
• Reports resident/family requests for maintenance promptly using proper procedures (maintenance/housekeeping work request cards, or via walkie-talkie if urgent matter).
• Provides general administrative support to all departments.
• Assists Team Lead with keeping inventory of office supplies and creating orders when necessary.
• Helps to produce and distribute resident information flyers.
• Responsible for explaining housing programs, assisting applicants with housing applications and providing information about community resources as needed.
• Translates and updates forms, applications, flyers for front desk distribution.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property.
• Works independently on assigned special projects.
• Works closely with the Maintenance Team and serve as a backup dispatcher when needed.
• Creates cases for the Resident Services Department when necessary, using Yardi Case Manager.

Requirements

Benefits

• Medical, dental, vision health plans.
• Paid life insurance.
• Employee wellness program.
• 13 paid holidays per year plus vacation and sick leave.
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Long term disability
• Five paid Summer Fridays off

Training + Development

Interview process

Visa Sponsorship

Security clearance