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Customer Service Representative (CSR)
American Rooter & Drain
Customer service representative for plumbing, HVAC, and electrical home services, handling inbound calls, scheduling appointments, and using ServiceTitan platform.
23d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Contractor
Caldwell, ID
Field
Company Size
50 Employees
Service Specialisms
Residential Plumbing
Commercial Plumbing
Drain Cleaning
Sewer Services
HVAC Services
Heating Services
Air Conditioning Services
Trenchless Sewer Repair
Sector Specialisms
Residential
Commercial
Water
Sewer
Storm
Septic
Role
What you would be doing
What you bring
plumbing/hvac
servicetitan
dispatching
accountability
positivity
bilingual
- Experience in plumbing, HVAC, or home service scheduling
- You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)
- Familiarity with dispatching or call-center workflows
- You bring positivity, accountability, and a team-first mindset every day
- You have excellent verbal and written communication skills
- Bilingual (English/Spanish)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
- verification of identity, address history, and any criminal records
- drug screening test
People also searched
Company
Overview
- Founded with a focus on providing fast, reliable plumbing and drain services across Idaho.
- Specializes in handling residential, commercial, and emergency plumbing needs, offering solutions for both everyday issues and urgent repairs.
- Known for quick response times and high-quality workmanship, serving as a trusted partner for homeowners and businesses alike.
- Regularly tackles challenging drain issues, from rooter service to complex pipe and sewer line repairs.
- Has built a reputation for being responsive during high-pressure situations, offering 24/7 services.
- Fosters long-term relationships with clients, ensuring continued trust and repeat business.
- Continues to grow, adapting to the latest technology in plumbing and drain cleaning equipment.
100% Satisfaction
Satisfaction Guarantee
Ensuring every customer is completely satisfied with the services provided.
- Honesty
- Transparency
- Integrity
- Promptness
- World‑class customer service
- Certified, bonded, licensed and insured technicians
- Continuous education, regular training and leisure activities
- Safety as #1 priority
- Veteran‑owned and operated
- Same‑day service
- State‑of‑the‑art trenchless sewer line repair
- Uses trenchless sewer line repair to minimize landscaping disturbance and waste
- Adopts high‑pressure drain cleaning and eco‑friendly water‑heater repair technologies
- Employs advanced sewer camera inspections to reduce unnecessary excavation
- Offers state‑of‑the‑art equipment to improve efficiency and cut long‑term costs
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