At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
Ability to collaborate, network and be a strong team player
Experience of excellent administration skills & analysing customer feedback to achieve service improvements
The ability to manage and report on projects against agreed targets
Experience of working in a social housing setting is essential
Attention to detail and accuracy in writing, reporting and numeracy
Must be willing to work flexible hours as required
Ability to self-manage a varied and demanding workload, prioritising and organising too
Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
Must possess excellent office management skills, managing inboxes, keys etc.
Housing qualification
Essential car user full driving license are required
Experience of working within a supported housing environment is desirable
Benefits
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Life assurance cover 3 x your salary
Enhanced pension with matched contributions of up to 9%
Cycle2work scheme
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
2 volunteering days per year for things like helping out in local communities
Supported family friendly approach with extended parental leave
An additional ‘Beliefs day’ once a year to have an extra a day off
Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
we do not currently offer visa sponsorship.
Security clearance
a basic dbs check will be carried out after a job offer is made, cost paid by mtvh.
the dbs check will be refreshed every three years.