Housing Officer

Description

Requirements

• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Ability to collaborate, network and be a strong team player
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• The ability to manage and report on projects against agreed targets
• Experience of working in a social housing setting is essential
• Attention to detail and accuracy in writing, reporting and numeracy
• Must be willing to work flexible hours as required
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Must possess excellent office management skills, managing inboxes, keys etc.
• Housing qualification
• Essential car user full driving license are required
• Experience of working within a supported housing environment is desirable

Benefits

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Life assurance cover 3 x your salary
• Enhanced pension with matched contributions of up to 9%
• Cycle2work scheme
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Option to buy or sell up to 5 days annual leave per year
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• 2 volunteering days per year for things like helping out in local communities
• Supported family friendly approach with extended parental leave
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Hybrid Working - Dependent on job role and department
• Access to extensive learning and training opportunities with Wisebox platform
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

Training + Development

Interview process

Visa Sponsorship

Security clearance