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Western Service Director
Manulift
Lead and improve service operations for western branches of Manulift
7d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Langdon, Alberta, Canada
Field
Company Size
400 Employees
Service Specialisms
Telehandler Rentals
Equipment Sales
After-Sales Service
Parts & Accessories
Training & Certification
Sector Specialisms
Construction
Agricultural
Industrial
Landscaping
Role
What you would be doing
safety compliance
staff coaching
service operations
process optimization
scheduling
kpi monitoring
- Ensure all shop and field activities comply with safety regulations, manufacturer guidelines, and internal policies.
- Mentor and develop technical staff through structured onboarding, training, and coaching programs.
- Ensure daily service operations run efficiently, with a strong emphasis on timely job completion and technician productivity.
- Implement best practices to improve service processes, reduce waste, and increase profitability.
- Collaborate with parts, rental, and sales departments to ensure seamless branch operations.
- Maintain clear, transparent communication with staff, leadership, and cross-functional departments.
- Lead incident investigations and implement corrective actions when required.
- Oversee scheduling, workload balancing, resource allocation, and service capacity planning.
- Participation in team activities, recognition evenings and family days.
- Deliver regular updates on branch performance, issues, and opportunities.
- Establish and monitor KPIs related to technician efficiency, turnaround time, first-time fix rate, and service revenue.
- Partner with HR and technical training resources to build development paths for mechanics and apprentices.
- Supervise and support a team of service managers, foreman, shop and mobile mechanics, service advisors, and support staff.
- Promote a customer-first culture, ensuring that service excellence and responsiveness remain a top priority.
What you bring
safety
team management
heavy machinery
leadership
erp
communication
- Demonstrated commitment to safety, customer satisfaction, and employee development.
- Proven track record in team management, service operations, and process improvement.
- Strong mechanical knowledge of heavy machinery and service processes (telehandlers, loaders, aerial lifts, etc.).
- 5+ years of leadership experience in a service management or operations role in the heavy equipment, construction, or industrial sector.
- Proficient in-service management systems (ERP, CRM, CMMS, etc.) and performance tracking tools.
- Excellent organizational, interpersonal, and communication skills.
- KM allowance, expense account, cell phone, laptop provided.
- Flexible schedules and personal holidays.
- Generous referral bonus of up to $ 5000 depending on the position.
- Amount allocated for physical activity.
- Telemedicine service from day one (Telus Health).
- Group insurance paid at 75% by the employer, as well as an RRSP and DPSP.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
50 Years
Founding Timeline
The company has been serving the industry for five decades, showcasing its long-standing expertise and commitment.
Four Branches
Geographic Presence
The company operates from four strategically located branches across Canada, ensuring broader accessibility and service coverage.
30+ Partners
Distribution Network
The company collaborates with over thirty partners, enhancing its ability to deliver comprehensive solutions nationwide.
10 Million Items
Parts Inventory
The company maintains the largest inventory in its field, stocking 10 million items for efficient and reliable service.
- Founded in the late 1970s in Quebec, Manulift set out with a singular purpose: to master telescopic handlers.
- Its business model centers on full-cycle service—from purchasing analysis and financing to AI-enhanced diagnostics.
- Its fleet of 400+ rentals supports heavy construction, industrial lifting, agriculture, mining, and municipal infrastructure.
- Typical projects include high-stakes infrastructure like LRT systems, remote agricultural sites, and industrial plants.
- A major growth milestone: in 2024, private equity partners Champlain, Desjardins and Fondaction backed its pan-Canadian expansion.
- Another leap came in May 2025, when Manulift became Canada’s official Snorkel distributor, integrating Edmonton and Toronto operations.
- Commitment to delivering excellence to customers.
- Building strong, long-lasting relationships.
- Continuous improvement through innovation.
- Integrity in all actions and decisions.
- Accountability to ourselves and our partners.
- Collaboration within teams and across departments.
Net Zero 2050
Climate Commitment
Committed to achieving Net Zero emissions by 2050, aligned with global climate goals.
25% Reduction by 2030
Carbon Footprint Reduction
Aiming to reduce carbon emissions by 25% by 2030 through improved operational efficiency.
- Promotion of energy-efficient solutions for customers.
- Incorporation of sustainability practices in business processes.
- Ongoing efforts to improve environmental impact through product innovations.
- Building a diverse and inclusive workforce.
- Focused efforts on creating an inclusive environment for all employees.
- Strong commitment to gender equity and inclusion.
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