Business Systems Relationship Manager

Description

• Aligns technology solutions with business needs and collaborates on the creation of business cases.
• Maintains knowledge of trends and developments in software providers, vendors, and technology.
• Manages the demand and intake of new project requests from the business unit, helping to prioritize and document needs.
• Identifies opportunities for technology to improve business processes and achieve strategic objectives.
• Leads a team of Business Systems Analysts, providing guidance, mentorship, and professional development.
• Serves as the primary point of contact and liaison for a designated business unit.
• Builds and maintains strong, trusted relationships with key business stakeholders to understand their goals, challenges, and technology needs.
• Acts as an advocate for the business unit within the IT department, ensuring their priorities and requirements are accurately represented.
• Develops and enforces team standards and best practices for all relationship management activities.
• Researches and participates in the software community to resolve issues where answers are unknown and implement solutions.
• Manages the performance, career progression, and day-to-day work of all direct reports.
• Communicates IT strategies, roadmaps, and project progress to business stakeholders in a clear, non-technical manner.

Requirements

• IIBA Certification of Capability in Business Analysis or similar certification preferred
• Technically savvy with an understanding of database concepts, functional software setups, cybersecurity, and business processes
• Strong written and verbal communication skills
• Must have ability to educate their coworkers, have patience and the capability to support end-users
• Ability to manage and prioritize multiple initiatives simultaneously
• Must be well organized, efficient, results and detail-oriented, and able to work independently as well as a member of a team
• Agile/Scrum experience preferred
• Minimum 8 years business systems analyst experience
• Strong people skills plus the ability to interact and collaborate with all levels across the organization.
• Technical project management and team coordination experience
• Effective change management skills, analytical skills & process orientation
• Excellent in writing effective documentation including but not limited to requirements, process flow maps, and use cases
• Previous experience training end-users in the use of applications and processes is preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance