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IT Manager
Js International Inc.
Lead IT team, manage operations, projects, security, and documentation onsite.
13d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Fall River, MA
Onsite
Company Size
62 Employees
Service Specialisms
Cabinetry
Woodworking
Design
Manufacturing
Installation
Sector Specialisms
Industrial Automation
Packaging Automation
3C Automation
Photovoltaic Automation
Production Line Automation
Intelligent Logistics
Intelligent Storage
Smart Factories
Role
What you would be doing
ticket management
asset management
security policies
task management
status reporting
documentation
- Oversee the service desk and ticket flow in our RMM system (NinjaOne, ConnectWise, Datto, etc.).
- Foster a collaborative, solutions-first culture.
- Document exceptions and escalate incidents promptly.
- Translate business goals into actionable IT tasks using ClickUp or similar tools.
- Deliver weekly status reports covering ticket trends, project progress, and upcoming initiatives.
- Keep leadership informed with clear reporting on IT health and security posture.
- Ensure tickets are triaged, prioritized, and resolved within SLAs.
- Provide scheduling, coaching, and performance feedback.
- Maintain asset inventory, SaaS licenses, and endpoint compliance.
- Track project progress, manage dependencies, and remove blockers.
- Leadership Growth: Build and mentor a capable IT team in a supportive environment.
- Manage, mentor, and develop a team of 2–4 IT technicians.
- Implement and enforce security policies (MFA, access reviews, phishing simulations).
- Maintain SOPs, knowledge-base articles, diagrams, and process guides.
- Coordinate with vendors and cloud partners for infrastructure/ERP maintenance, cutovers, and escalations.
What you bring
windows
m365
google workspace
rmm
leadership
communication
- Technical Skills: Windows endpoint management, SaaS administration (Microsoft 365, Google Workspace), networking fundamentals, and hands-on RMM experience.
- Experience: 6+ years in IT, including 3+ in support/service desk operations and at least 2+ in a leadership role.
- Soft Skills: Strong follow-through, ability to keep projects and people accountable, clear communication with technical and non-technical stakeholders.
- Tools: Comfort with project management/workflow tools (ClickUp, Asana, Jira, etc.).
- Benefits Package:
- Health, dental, and vision insurance
- Life, AD&D, accident, cancer, and critical illness coverage
- 401(k) with company match
- Short & long-term disability
- Paid time off
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1997
Year Established
The company was established with a vision for quality in a modest warehouse.
81,250 sq-ft Plant
Production Facility Size
By 2006, the company built an expansive production plant to meet growing demands.
$19M - $29M Annually
Annual Revenue Range
Consistent revenue reflects efficient manufacturing and rapid shipping capabilities.
125,000 sq-ft Operation
Current Facility Size
From humble beginnings, the company now operates a large-scale global facility.
- The company blossomed into a national cabinetry distributor, rooted in quality and growth.
- Typical projects include custom-styled wood cabinetry, available assembled or knocked down, for both residential and commercial builds.
- The company offers varied finishes, including paints, stains, inset, and overlay designs, catering to kitchen and bath dealers.
- Customer-first mindset
- Innovation through design
- High-quality craftsmanship
- Integrity and transparency
- Collaboration and teamwork
- Commitment to excellence
- Continuous improvement
2050 Goal
Carbon Neutrality Target
The company aims to achieve carbon neutrality by 2050, marking a significant step toward long-term environmental sustainability.
- Commitment to eco-friendly manufacturing processes
- Use of sustainable materials and wood sourcing
- Efforts to reduce carbon emissions and energy usage
- Implementing energy-efficient practices in production
- Regular assessments and improvements of environmental impact
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