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Implementation Specialist - Customer Onboarding
Envera Systems
Manage onboarding and implementation of security systems for community customers.
12d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Addison, TX
Field
Company Size
245 Employees
Service Specialisms
Consulting
Engineering
Technical Services
Design
Project Management
Sector Specialisms
Community Associations
Property Management
Residential Communities
Gated Entrances
Virtual Security
Access Control
Security Monitoring
HOAs (Homeowners Associations)
Role
What you would be doing
taskray management
gate activation
resident database
system logins
project deliverables
on‑site training
- Conduct on-site presentations to train community residents on the new security system
- Schedule and provide training to community appointees on related software for systems installed
- Schedule and coordinate on-site meetings as well as create the presentation to train community residents on the new security system
- Provide signed job completion form to close out project
- Conduct on-site registration events to issue access control credentials to the community's residents
- Provide written communication to internal departments summarizing key project details and important dates
- Format project deliverables and timeline to be presented to customer for review and approval
- Review project documentation to become familiar with installation details
- Work efficiently to meet project deadlines while maintaining a high attention to detail
- Maintain project tasks in TaskRay project management software
- Provide an on-site presence for Gate System activations
- Respond to emails, phone calls, and other forms of correspondence (internal and external)
- Participate in project meetings with internal departments to gather installation & implementation requirements
- Host implementation conference call with customer to review project in its entirety and ensure expectations are aligned
- Manage and facilitate creation of resident databases and subsequent upload of data into proprietary software
- Create system logins and reference materials
- Create written communications (mailing/posting/email campaign) to introduce new system and provide details regarding on-site meetings and coordinate its distribution
What you bring
organization
time management
microsoft office
communication
presentation
detail oriented
- Well-built skills in organization, prioritization and time management with ability to work in a fast-paced environment with changing priorities
- Ability to learn technical products
- Detail oriented and ability to work independently
- Excellent communication skills (both oral and written)
- Computer literate and proficient with Microsoft Office Suite (Microsoft Project experience a plus) and other Web-Based Programs
- Strong presentation skills (small and large groups)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass background check and drug screening.
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Company
Overview
Founded in 2007
Year Established
The company was established in 2007 and is a pioneer in its field.
$50 Million Revenue
Annual Revenue
The company generates approximately $50 million in annual revenue.
November 2022
Acquisition Date
The company was acquired by Wind Point Partners in November 2022.
- Pioneered the Virtual Gate Guard to serve homeowner associations and developers.
- Vertically integrated model combines proprietary software, hardware and in-house monitored operations.
- Central monitoring operates 24/7 with licensed virtual guards overseeing gated entrances and amenities.
- Typical clients include gated HOA communities, apartment complexes, marinas, storage facilities, campuses and campgrounds.
- Technology offerings include access control, license-plate/driver’s-license recognition, active and passive video surveillance.
- Integrity in everything we do
- Commitment to quality and excellence
- Customer-centric mindset
- Continuous innovation and improvement
- Collaboration and teamwork
- Accountability and responsibility
- Creating a positive impact in communities
Net Zero by 2030
Carbon Emissions Target
Aim to achieve net-zero carbon emissions by 2030, reflecting a strong commitment to climate action.
- Reducing energy consumption across operations
- Implementing energy-efficient technologies in products and services
- Prioritizing sustainability in product design and manufacturing processes
- Minimizing waste generation and maximizing recycling efforts
- Working with partners and clients to reduce environmental impact
- Focus on building a diverse, inclusive, and welcoming workplace
- Ongoing efforts to increase female representation in technical roles
- Regular training on unconscious bias and inclusive leadership
- Encouraging diverse perspectives in decision-making
- Providing equal opportunities for career growth and advancement
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