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General Manager (BTR) - Allegro Living, Birmingham
Savills
Oversee daily operations, leasing, staff and financial management of a 603‑unit BTR development.
11d ago
£55,000 - £60,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, England, United Kingdom
Onsite
Company Size
7,000 Employees
Service Specialisms
Property Management
Consulting
Valuation
Investment Advisory
Project Management
Building Consultancy
Surveying
Development
Sector Specialisms
Affordable Housing
Education
Energy
Healthcare
Hotels
Industrial & Logistics
Infrastructure & Transport
Leisure
Role
What you would be doing
expenditure analysis
building checks
safety compliance
ppm contracts
invoicing
market appraisals
- Hold business reviews quarterly with your direct reports to discuss site performance and agree improvements
- Being the lead within your cluster when it comes to legal action and insurance claims
- Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria
- Where required assist the RSM / Portfolio Manager with the resident journey from enquiry through to move in
- In the event of any major incident or crisis be available to support team
- Creating a best in class community through communication, events and innovations
- Analyse site expenditure and look for ways to gain cost savings where appropriate
- Provide induction training for all team members ensure each new team members is provided with a 3 month induction plan, training records and access to learning tools and a mentor
- Lead employees to meet and exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishment
- Conduct weekly building checks within each asset and feedback issues to the RSM to rectify
- Establishing and delivering additional income streams where appropriate
- Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate managers where required
- Liaising with FM on all external and grounds maintenance issues
- Meet regularly with the FM to discuss compliance measures within each property
- Maintain excellent working relationships with external contractors and suppliers
- Ensure all of your team are providing excellent service to residents
- Liaise with the Portfolio Manager and Leasing Manager to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised
- Provide the Portfolio Manager and Client with insight in to the local market, competitors and local demographic
- Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required
- Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities
- Work with the Facilities Manager to agree PPM contracts for your development
- Ensure all invoicing for your properties is correct and all financial procedures are adhered to
- Complete regular 121’s with the RSM’s and ensure they are also doing the same with their direct line reports
- Review daily all outstanding payments and bad debtors report for your property
- Build a team within each asset and create a sense of synergy across the portfolio
- Coordinating social media activity in conjunction with in house marketing team
- Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
- Take the lead on bad debt cases, ensuring the Savills accounts team are kept updated and legal processes are instructed as required
- Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
- Schedule and carry out where applicable all statutory training with team
- Conduct regular market appraisals and provide the Portfolio Manager / client with feedback regarding pricing strategy etc
- Control all costs within budgeted responsibilities, maintaining records of all spend per property
- Ensure all purchasing levels are within authorised limits using nominated suppliers only
What you bring
arla
iosh
it
financial management
customer service
team management
- Strong customer service ethic / background
- Common sense approach
- Ability to think on their feet and make considered decisions
- ARLA – Desirable
- IT literate and Social media savvy
- Experience in managing expenditure against budget
- Understanding H&S compliance and complex building matters is a must
- Strong financial management skills
- Excellent written and spoken etiquette
- IOSH - Desirable
- Proven ability to managing a residential development to exceptional standards
- Experience in managing a team of at least 6 people
- Organised, meticulous, tenacious
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1855
Year Founded
Established over a century and a half ago, the company has a long-standing legacy.
- Headquartered in London, it operates across multiple regions, providing comprehensive real estate services.
- Delivers a wide array of services, from managing residential properties to overseeing commercial ventures.
- Committed to offering strategic advice, helping clients navigate real estate complexities effectively.
- Renowned for deep market understanding and providing solutions tailored to individual client needs.
- Involved in significant projects, such as luxury housing developments and urban renewal initiatives.
- Exerts expertise across various sectors, including retail, office, industrial, and agricultural properties.
- Maintains a reputation for handling major transactions and complex projects with precision.
- Trusted advisers delivering exceptional service with entrepreneurial initiative
- Supportive and collaborative ethos enabling people to reach their potential
- Meritocratic environment where individual achievement is recognised via rewards and promotion
- Balance of professional life with sports, social and charitable activities
- Inclusive workplace attracting diverse talent, supporting growth and leadership by example
- Commitment to healthy workplaces, healthy lifestyles and mental health awareness
- Responsible, fair, safe culture aligned with UN SDGs (Good Health & Well‑being, Gender Equality, Decent Work & Economic Growth)
72% reduction
Science-Based Scope 1 & 2 Emissions Target
Committed to reducing absolute Scope 1 & 2 emissions by 72% by 2030 compared to 2019 levels.
31.6% reduction
Scope 1 & 2 Emissions Progress
Achieved a 31.6% reduction in Scope 1 & 2 emissions by 2024 compared to 2019 levels.
48% renewable energy
Office Electricity from Renewables
48% of office electricity consumption in 2024 was sourced from renewable energy.
84 Green Building Certifications
Global Green Building Achievement
Earned 84 global Green Building certifications across office spaces.
100,000 acres restored
Natural Capital Restoration
Advised on the restoration and planting of ~100,000 acres of natural capital and 2.8 million trees in the UK.
- Net zero for Scope 1 & 2 by 2030 and Scope 3 by 2040
- Aligned with nine UN Sustainable Development Goals – notably Affordable & Clean Energy, Climate Action, Responsible Consumption & Production
- 51.6% reduction in Scope 3 emissions (purchased goods & services, and investments) by 2030 (from 2022)
- 62% of North American office space with energy‑efficient LED lighting
- 69 environmental events hosted globally in 2024
- UK-specific: 25% year-on-year reduction in GHG emissions and 53% reduction vs 2019 in 2023
- Completed >180 carbon audits, 51 single-asset and 7 multi-asset net-zero pathways in food & farming sector
84% Diversity
Apprenticeship Programme
Recognized by the Bisnow Rise Initiative for diversity.
37th Rank
Social Mobility Index
Ranked 37th in the 2023 Social Mobility Employer Index, up 63 places from previous year.
86&78 Events
Employee Engagement
86 mental health and 78 D&I events globally in 2024.
84% Diversity
Junior Broker Programme
84% diversity in Savills North America's Junior Broker Development Programme.
- Vision driven by three strategic pillars: Attract, Develop, Lead.
- Six global employee D&I groups spanning age, disability, ethnicity, gender, LGBTQ+, social mobility with an intersectional focus.
- All hiring managers trained in recruitment and unconscious bias best practice.
- Savills UK Apprenticeship Programme recognised by Bisnow Rise Initiative for diversity.
- Awards: Disability Confident Level 2 Employer; Living Wage Employer; Employers for Carers; D&I progress recognised by Bisnow Rise UK (2023).
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