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Resident Collections Manager
Aion Management
Lead and build centralized delinquency and rent collection operations for multiple properties.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Philadelphia, PA
Hybrid
Company Size
216 Employees
Service Specialisms
Property Management
Rental Property Management
Commercial Property Management
Multi‑Family Housing
Maintenance Services
Leasing Services
Asset Management
Capital Improvements
Sector Specialisms
Property Management
Multi-family Housing
Apartment Communities
Real Estate
Construction Services
Capital Improvements
Interior Finishes
Extended Living Spaces
Role
What you would be doing
workflow design
template development
reporting analytics
process implementation
trend monitoring
team scaling
- Act as a resource for site teams, providing guidance on delinquency best practices and assisting with escalated resident issues.
- Partner with attorneys and site teams to Ensure compliance with state, county, and lease requirements for late fees, notices, and legal filings.
- Build clear workflows, communication templates, and tools to ensure consistency and compliance across all properties.
- Collaborate with site teams to ensure smooth handoff of responsibilities for physical tasks such as posting notices, court attendance, skip checks, etc.
- Partner with Regional and Property Managers to ensure alignment on policy execution.
- Produce regular reporting for leadership on delinquency trends, collection rates, legal case volume, payment plan success rates, and bad debt trends.
- Build and scale a centralized AR/delinquency team over time.
- Monitor delinquency trends and take proactive measures to reduce delinquency rates and improve on-time payments.
- Oversee the use of centralized communication tools to manage resident outreach.
- Design and implement a centralized delinquency process from first late payment through legal filings.
What you bring
excel
onesite
sops
collections
5+ years
communication
- Intermediate to advanced Excel and reporting skills.
- Proven ability to create and implement standard operating procedures (SOPs).
- Experience with OneSite or similar property management software.
- Experience in collections highly preferred
- Demonstrated success managing delinquency, collections, and legal processes across multiple properties.
- Excellent communication, documentation, and organizational skills.
- 5+ years of experience in property management operations
- Strong understanding of lease compliance, state-specific delinquency requirements, and fair housing considerations.
- Experience leading or assisting in building centralized operations teams (preferred).
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
20,000+ Units
Resident Units Managed
The company manages a diverse portfolio of residential units across multiple regions.
1 Billion USD
JV Investment
A joint venture with Goldman Sachs aims to develop thousands of new workforce housing units.
40 Years
Construction Expertise
The company's in-house construction team brings extensive experience to capital improvements.
- AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management.
- Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties.
- The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations.
- Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies.
- Key projects include workforce housing ventures across multiple regions.
- They recently launched Amenify’s resident services app, enhancing the resident experience.
- Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction.
- Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.
- Integrity
- Collaboration
- Innovation
- Customer-Focused
- Excellence
2030
Net-Zero Target
Aiming to achieve net-zero carbon emissions.
- Focus on reducing energy consumption in buildings, implementing green building standards, and advancing sustainable property management practices.
- Strives for operational efficiency through advanced technology integration to optimize resource use and reduce environmental impact.
- This company is dedicated to creating a diverse and inclusive workplace.
- The company actively promotes a culture where everyone is treated with respect and has an equal opportunity to thrive.
- Gender-related data and specific outcomes are not publicly available on the website or LinkedIn.
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