Business Support Analyst

Description

We are seeking a Business Support Analyst to drive operational excellence across our sales and order management functions. In this role, you will analyze business processes, identify improvement opportunities, and implement solutions that enhance efficiency and customer experience. You will leverage SAP for order processing, delivery tracking, invoicing, and inventory management, while using data-driven insights to optimize workflows and support strategic decision-making.

• Accurately process customer orders and manage invoicing through SAP.
• Evaluate current sales and order management processes to identify gaps and inefficiencies.
• Support account managers and sales teams with inquiries, orders, issue resolution, shipment tracking, and reporting.
• Maintain accurate sales data and prepare operational reports and presentations as needed.
• Monitor inventory levels and communicate stock status to stakeholders.
• Recommend process improvements and automation opportunities to boost productivity and accuracy.
• Partner with sales, finance, and operations teams to align business objectives.
• Act as a liaison between technical teams and business units to ensure system enhancements meet operational needs.
• Collect, interpret, and analyze sales and operational data to uncover trends and actionable insights.
• Proactively engage with customers as a primary point of contact when required.
• Collaborate with logistics and supply chain teams to resolve shipment issues promptly.
• Apply creative thinking and experience to continuously improve processes.
• Track order status and delivery schedules to ensure timely fulfillment.
• Provide data-driven recommendations to support management decisions.
• Develop dashboards and reports on KPIs such as order accuracy, delivery timelines, and revenue performance.

Requirements

SAP Order Management

Business Process Analysis

• Familiarity with B2B and distribution business models; experience in tech industries preferred.
• Exceptional problem-solving skills and attention to detail.
• Expertise in SAP for order processing, delivery tracking, invoicing, and inventory management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• 2–4 years of experience in business analysis or operations within the electronics industry.
• Familiarity with CRM systems is a plus.
• Advanced Excel skills and experience with data visualization tools (e.g., Power BI, Tableau).
• Strong written and verbal communication skills.
• Hands-on experience with SAP for order processing is required.
• Experience in ODM or branding business operations is preferred.
• A collaborative team player with flexibility and self-management capabilities.
• Proven experience in business analysis, sales operations, or similar roles.
• Proficiency in Microsoft Office (Excel, PowerPoint) and SAP.
• Excellent communication and stakeholder management abilities.
• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Ability to thrive under pressure and meet challenging targets.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance