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Sr. Content Developer
Autodesk
Developing and managing audience-focused content plans to improve customers' digital support experience with Autodesk's platforms.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Dublin, County Dublin, Ireland
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
What you would be doing
content development
monitor & report
content training
trend analysis
data optimization
seo/llm
- Monitor and report on the effectiveness of content development and consistently provide new and relevant content ideas and actionable recommendations and insights for content scope. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality
- Stay updated on content trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing
- Proactively use data driven insights and expertise to enhance content that increases consumption and findability of content. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM)
- Maintain a working knowledge of all topics related to account management , downloads, purchases, refunds, and billing to ensure the validity of information and effectiveness of content for customer self-service
- Collaborate with stakeholders, find and use customers' insights to create audience-focused content plans that improve customers' digital support experience. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute content updates for the account management page to ensure seamless transitions and consistent user experiences, empowering customers to self-serve by managing their account-related activities and interactions with the platform efficiently
What you bring
global collaboration
content management
communication skills
problem solving
training experience
cms familiarity
- Willingness to attend global meetings across varying time zones, ensuring effective collaboration and communication across diverse geographical regions and organizational levels
- 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, handling the entire content lifecycle, including writing, and editing customer-facing support content
- Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement
- Strong analytical and problem-solving skills
- Experience in training and enabling staff on best practices for content creation is a plus
- Working knowledge of content governance principles and best practices
- Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models
- Good understanding of customer support operations, knowledge management, and self-service strategies
- Self-driven, proven ability to work independently and collaborate well across various levels and locations
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates might undergo background checks as part of the hiring process.
Company
Overview
Founded in 1982
Year of establishment
Marks the beginning of Autodesk's journey in pioneering design software solutions.
- Pioneered software for 2D and 3D design, revolutionizing industries.
- Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
- Empowering creators in fields from construction to digital media, enabling more innovative designs.
- Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
- Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
- Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
- Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
- A leader in 3D design software, with solutions powering projects in every corner of the globe.
- Committed to shaping the future of digital design, bringing complex visions to life.
- Innovation: We believe in the power of creativity to push boundaries and change the world.
- Collaboration: We work together to create solutions that make a difference.
- Customer Success: We are focused on delivering products and services that help our customers succeed.
- Sustainability: We are committed to making a positive impact on the planet and communities.
- Integrity: We act with honesty and uphold the highest ethical standards.
- Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.
2023
Net-zero commitment
Aiming to achieve net-zero carbon status, a critical step in combating climate change.
35%
Carbon emissions reduction
Significant reduction in overall carbon footprint across all emission scopes since 2019.
- Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
- Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
- Promotes circular design principles and helps customers optimize material use and reduce waste.
30% Female Workforce
Gender Diversity
As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.
25% Leadership Representation
Female Leadership
25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.
2025 Diversity Goal
Leadership Commitment
A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.
12 Employee Groups
Employee Resource Networks
Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.
- Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
- Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.
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