Ensure all material specifications installed are compliant with Tricon standards
Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues
Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed
Scrub all appropriate daily/weekly/monthly reporting for accuracy
Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Communicate promptly and effectively any company updates, financial results, and new objectives with team members
Prepare and provide regular analysis on project progress, budget variance, and other key metrics to inform decision-making and drive continuous improvement
Forecast/manage vacant timelines, and manage the Acquisition and Disposition Processes
Work collaboratively with Operations Manager Occupied to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals
Develop and implement strategic plans to optimize construction support processes and drive efficiency across national projects
If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.
Mentor and inspire market managers by reinforcing Standard Operating Procedures, providing consistent communication, and one-on-one development
Ensure that all team members are properly trained and that they have the appropriate tools to succeed
Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
Ensure that all inventory related to van stock and supplies is monitored and optimized for performance
Manage all construction timelines and ensure that all homes meet our quality standards.
Monitor daily driving behavior of occupied technicians to maintain proper upkeep of company vehicles
Audit SODA/scope documents for accurate resident chargebacks
Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
Requirements
yardi
ba/bs
high school
property management
5 years
customer service
Ability to work well using mobile office electronic tools and systems
Regularly required to climb and descend stairs and ladders.
Regularly lift, carry, and move up to 50 pounds.
Display exceptional knowledge of Tricon’s policies, processes, and initiatives
Excellent Customer Service Skills required
Frequently required to sit, talk, and hear.
Excellent communication skills both written and verbal
Ability to think critically and solve problems
Vision abilities required by this job include close vision, distance vision, and depth perception.
Demonstrated attention to detail
Adaptable to change and forward thinking
Basic financial acumen
Knowledge of Yardi preferred
High school diploma
Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
Prior property management experience required
Basic accounting and math skills, excellent analytical skills
At least 5 years of residential real estate management, single-family home preferred
BA/BS preferred or equivalent experience
Ability to analyze multiple data sets and make sound business recommendations accordingly
Excellent time management skills
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$3.5B acquisition
Blackstone Investment
Tricon was acquired by Blackstone in May 2024, demonstrating significant financial strength and growth potential.
441 units
The Selby Project
A standout large-scale rental community located in downtown Toronto.
286 units
The Taylor Project
Another notable large-scale rental community in downtown Toronto.
30,000+ homes
North American Portfolio
Tricon manages a vast portfolio of single-family rentals and multi-family apartments across the U.S. Sun Belt and Canada.
Transformed from Tricon Capital into a major rental housing provider in North America.
Acquired Silver Bay Realty in 2017, building a strong reputation in the housing market.
Operates through a tech-enabled platform, enhancing efficiency and scalability.
Known for developing large-scale build-to-rent communities in Texas and California, expanding its reach.
Maintains a billion-dollar development pipeline in both the U.S. and Canada, driving continued growth.
Culture + Values
People: We invest in our people, empowering them to grow, innovate, and make a difference.
Integrity: We act with integrity, ensuring transparency, accountability, and trust in everything we do.
Performance: We deliver exceptional results by staying focused, executing with excellence, and continually improving.
Customer Focus: We are committed to providing exceptional service and meeting the needs of our customers.
Collaboration: We foster a collaborative culture where diverse perspectives are valued and working together is the key to success.
Environment + Sustainability
2050
Net Zero Target
Aims to achieve net zero carbon emissions by this future year.
Committed to environmental sustainability and operational efficiency.
Focus on energy-efficient building designs and sustainability initiatives across their portfolio.
Incorporates renewable energy solutions and sustainable materials in property developments.
Measures and tracks progress towards sustainability goals through key performance indicators related to energy consumption, carbon emissions, and water usage.
Inclusion & Diversity
42%
Women in Leadership
Women comprise 42% of leadership team.
Committed to fostering a diverse and inclusive workplace where all employees feel respected and valued.
Focus on attracting, retaining, and developing talent from diverse backgrounds.
Implemented training programs and mentorship initiatives to support career growth for underrepresented groups.
Tracks and reports on gender and diversity metrics to assess progress and drive accountability.