Operations Manager - Construction

Description

• Ensure all material specifications installed are compliant with Tricon standards
• Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues
• Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed
• Scrub all appropriate daily/weekly/monthly reporting for accuracy
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Communicate promptly and effectively any company updates, financial results, and new objectives with team members
• Prepare and provide regular analysis on project progress, budget variance, and other key metrics to inform decision-making and drive continuous improvement
• Forecast/manage vacant timelines, and manage the Acquisition and Disposition Processes
• Work collaboratively with Operations Manager Occupied to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
• Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals
• Develop and implement strategic plans to optimize construction support processes and drive efficiency across national projects
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.
• Mentor and inspire market managers by reinforcing Standard Operating Procedures, providing consistent communication, and one-on-one development
• Ensure that all team members are properly trained and that they have the appropriate tools to succeed
• Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
• Ensure that all inventory related to van stock and supplies is monitored and optimized for performance
• Manage all construction timelines and ensure that all homes meet our quality standards.
• Monitor daily driving behavior of occupied technicians to maintain proper upkeep of company vehicles
• Audit SODA/scope documents for accurate resident chargebacks
• Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience

Requirements

• Ability to work well using mobile office electronic tools and systems
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Display exceptional knowledge of Tricon’s policies, processes, and initiatives
• Excellent Customer Service Skills required
• Frequently required to sit, talk, and hear.
• Excellent communication skills both written and verbal
• Ability to think critically and solve problems
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• Demonstrated attention to detail
• Adaptable to change and forward thinking
• Basic financial acumen
• Knowledge of Yardi preferred
• High school diploma
• Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
• Prior property management experience required
• Basic accounting and math skills, excellent analytical skills
• At least 5 years of residential real estate management, single-family home preferred
• BA/BS preferred or equivalent experience
• Ability to analyze multiple data sets and make sound business recommendations accordingly
• Excellent time management skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance