Digital Product Manager

Drive product releases through close collaboration with business stakeholders, IT teams, and vendors

Collaborate with business leaders to identify needs, prioritize opportunities, and translate objectives into actionable roadmaps

Maintain clear documentation including user stories, business cases, roadmaps, and implementation plans

Manage and prioritize the product backlog based on ROI, business value, and user feedback

Lead change management initiatives using structured frameworks (e.g., ADKAR) to accelerate adoption and engagement

Anticipate and mitigate cross-functional risks, dependencies, and constraints

Serve as primary liaison between business and technical teams to ensure alignment and timely issue resolution

Ensure products remain secure, reliable, and valuable throughout their lifecycle

Establish and track success metrics linked to business outcomes such as efficiency, compliance, and risk reduction

Manage vendor relationships, oversee support cases, coordinate upgrades, and ensure SLA compliance

Serving as a strategic partner to business leaders, this role manages the entire product lifecycle through discovery, design, delivery, adoption, and iteration, all driven by measurable business outcomes. They define product visions, translate user needs into priorities, align initiatives to business objectives, and manage strategic vendor relationships to maximize return on technology investments.

Drive operational improvements that enhance reliability, anticipate business needs, and promote continuous improvement

Define and champion the vision and strategy for digital products supporting Risk, Legal, and Supply Chain, aligned with enterprise priorities

The leader provides hands-on technical product oversight across the broader product ecosystem, ensuring architectural integrity, operational resilience, and value realization from digital investments. They work closely with internal stakeholders, IT teams, and external partners to surface opportunities, clarify requirements, and deliver high-impact solutions.

Lead the full product lifecycle from strategy and discovery through delivery, adoption, and continuous optimization

Coordinate UAT, oversee integrations, validate environment readiness, and configure applications with the team

The Digital Products Leader for Risk, Legal, and Supply Chain drives the strategy, development, and ongoing optimization of Suffolk’s digital product portfolio, supporting these critical business functions.

Oversee incident response, escalations, and resolution processes to maintain product quality and stability

Align technical roadmaps with enterprise architecture and long-term strategic plans

Monitor industry trends and emerging technologies to guide innovation and long-term product evolution

Evaluate technical feasibility and risk of new features or changes to ensure alignment with enterprise standards

Partner with Business and Process Analysts to design solutions that create scalable, efficient, and integrated workflows

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience)
• Experience with product portfolios spanning contract lifecycle management, compliance, risk documentation, vendor oversight, and supply chain coordination
• At least five years of experience in product management or technical product ownership roles
• Proven success driving digital transformation in complex, cross-functional environments
• Track record of aligning technology investments with field needs and enterprise strategy
• Familiarity with construction technology platforms and ecosystems

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.