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Otisline Customer Service Representative
Otis Elevator Co.
Customer service representative for Otisline, handling service requests and dispatching mechanics for elevator and escalator issues.
13d ago
$41,000 - $41,000
Entry-level, Junior (1-3 years)
Full Time
Bloomfield, CT
Office Full-Time
Company Size
69,000 Employees
Service Specialisms
Maintenance Services
Installation Services
Modernization Services
Engineering Services
Consulting Services
Project Management
Design Services
Technical Services
Sector Specialisms
Buildings
Residential
Commercial
Transport
Utilities
Government
Role
What you would be doing
elevator programming
continuous improvement
dispatch technicians
escalate requests
salesforce cloud
process requests
- Work on other tasks as necessary such as, elevator phone programming and continuous improvement activities.
- Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
- Receive, document, and process service requests from customers, mechanics, elevator phones and Otis local offices utilizing Salesforce Service Cloud.
What you bring
typing accuracy
customer service
safety awareness
performance metrics
shift adaptability
time management
- Candidate must possess the ability to type at least 25 wpm with accuracy.
- Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
- Ability to adhere to Otis’ absolutes of safety, ethics and quality.
- Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
- Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
- Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
- High school diploma
- Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
- Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
- Regular attendance, including the ability to start assigned shift on-time, is mandatory.
- Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background check required
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Company
Overview
1853 Founded
Year of Establishment
Operates as a leader in vertical transportation solutions.
- Pioneered the first passenger elevator, revolutionizing urban transportation.
- Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
- Their work can be seen in iconic structures like the Burj Khalifa.
- Focuses on safety, efficiency, and sustainability in urban spaces.
- Advanced smart elevator systems enhance user experience and energy efficiency.
- We put people at the center of everything we do.
- We are reliable, smart and focused on the future.
- We are creating a more personal, connected world.
- We roll up our sleeves to get it done.
50% Reduction
Emissions Target
Aims to cut Scope 1 and Scope 2 emissions by half by 2030.
100% Certification
Zero-Waste Goal
Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.
30% CO₂ Reduction
Emissions Achievement
Factories have reduced CO₂ emissions by more than 30% since 2015.
6.62M lbs Recycled
Waste Diversion
Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.
- Achieve carbon neutrality for factory electricity by 2030.
- Complete ISO 14001 certification for all factories by 2025.
- Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
- Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.
34% Women Executives
Women in Leadership
34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.
26% Diverse Executives
Ethnic/Racial Diversity
26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.
56% Diverse Board
Diverse Representation
Over half of the Board members are women, ethnically diverse, or both.
100% Gender Parity
Gender Parity Target
Aiming for equal gender representation in executive ranks by 2030.
- Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
- A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.
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