Pre-Sales and Technical Support Engineer UK, Aritech

Description

• Provide telephone and email technical support.
• Distribution of marketing and communications announcements relating to new products and product updates.
• Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc.
• Participate in customer visits and technical discussions where appropriate, to help resolve specific technical problems, as well as proactively specify KGS Aritech security products, meeting customer requirements.
• Deliver product overviews and lead pre-sales presentations to clients & consultants.
• Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products.
• Provide and coordinate after-sales technical support to Business Partners & end users.
• Liaise closely with sales team & product management, to develop region-specific solutions.
• Recommend, design, and quote Aritech security solutions that meet/exceed customer needs.
• Advise the commercial team on the benefits of KGS products, competitive comparisons and recommend cost-effective solutions.
• Organize and conduct customer technical training jointly with the commercial team.
• Maintenance and updates of customer pricelists.

Requirements

• Customer and service approach, positive and creative, ability to understand and analyze customer´s needs.
• Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.
• Ability to work within a team environment.
• Good understanding of technical and commercial “interface” of the role.
• Excellent presentation and communication skills.
• Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.
• Degree in Engineering, most preferably in one of the following disciplines: Electronics/Electrical/Electro-Mechanical. Other technical education with relevant technical job experience will also be considered.
• Min. 5 years of technical experience, ideally in the Security industry, with demonstrated abilities in some of the key areas of the job.

Benefits

• A competitive salary, a company car, laptop, cell phone and other excellent fringe benefits, as per company’s policy.
• A varied position at an international, dynamic, growing and healthy organization, in which you will continue to develop yourself and learn about and test new products and applications.

Training + Development

Interview process

Visa Sponsorship

Security clearance