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Grounds Maintenance Team Leader
Onward Homes
Lead and manage in-house environmental services teams and contracted services across a region, ensuring high-quality customer satisfaction and performance targets.
15d ago
£42,950 - £42,950
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Merseyside, England, United Kingdom
Field
Company Size
1,000 Employees
Service Specialisms
Building homes
Managing homes
Maintaining homes
Sheltered accommodation
Housing with care
Repairs service
Employment and training support
Customer support services
Sector Specialisms
Housing
Residential
Regeneration
Community Development
Placemaking
Property Management
Social Housing
Customer Support Services
Role
What you would be doing
health and safety
line management
performance measurement
customer service
data management
resource management
- Health and Safety Ensure safe methods of work are adopted and all colleagues are suitably qualified and trained to deliver the work required. Ensure records are available for monitoring compliance.
- Line Management and Leadership Provide line management to an Environmental Services team, acting as a point of escalation, providing leadership, guidance, and support to ensure organisational and team objectives are achieved.
- Performance Measurement Deliver in-house services to the agreed standards of productivity, safety and quality with a commercial focus to budget costs. Produce management information and reports on all aspects of environmental services.
- Customer Service Work with the Customer Service Team and other internal service areas to deliver a collaborative customer service approach. Review performance information and regularly assess operations with customer service improvements in mind. Oversee the handling of enquiries and complaints within EST, being the point of escalation as required.
- Data Management Ensure information is up to date relating to environmental services contracts, compliance, and risks. Support the development of appropriate data management systems by accurately recording all standards and inspection regimes.
- Resources Manage internal resources and budgets effectively and efficiently to deliver agreed performance targets and high levels of customer satisfaction. Promote and lead a best-in-class Environmental Services team. Drive culture change across the organisation based on our values.
- Partnership Working Identify, build and develop an extensive network of internal and external partnerships to deliver environmental service objectives successfully in the region. Be an ambassador for the organisation and an advocate for customers.
- Contract Management Monitor and manage performance of external contractors. Produce KPIs and audits. Chair contractor management meetings and ensure specification and standards are maintained.
What you bring
partnership
contract management
budget management
environmental services
gcse level
ilm qualification
- Experience of partnership working with external agencies
- Knowledge and experience of service contracts and their effective management and administration
- Good commercial understanding of value for money and budget management
- Knowledge of best practice in environmental services including Grounds Maintenance
- Educated to GCSE standard or equivalent qualification/experience
- ILM management qualification or similar
- Level 3 qualification or above in Horticulture or similar
- Experience of thriving in a team context, maintaining excellent relationships
- Experience of Environmental service provision in the housing sector
- IT Skills – Microsoft Office
- Experience of managing large dispersed direct labour teams
- A working knowledge of Horticulture
- Ability to communicate effectively with customers, colleagues and external organisations
- Knowledge of health and safety responsibilities
- Track record of working under pressure, meeting deadlines and hitting KPIs in a customer-facing role
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- A great flexible working environment, with a range of family friendly policies
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- We offer a competitive salary of £42,950 per annum.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Access of up to £150 annually through the ‘Learning for life’ scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- health and safety records
- ensure records of environmental services contracts, compliance, and risks are up to date
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Company
Overview
35,000 Properties
Properties Across Regions
Oversees 35,000 properties in areas such as Greater Manchester, Cheshire, Merseyside, and Lancashire, balancing regional scale with localized impact.
£215m Bond
First Bond Issued in 2021
Issued a £215 million bond with an A1 Moody’s rating, enabling plans to develop 500 new homes annually.
£16.9m Profit
2022–23 Profit Recovery
Recovered from a £22.5 million loss in 2021–22 to achieve a £16.9 million profit, despite challenges.
£171m Turnover
Increased Revenue in 2022–23
Reported a significant rise in turnover to £171 million during the 2022–23 financial year.
- Typical projects range from sheltered housing and supported-living schemes to large affordable-homes estates in partnership with Homes England.
- Specialist areas include residential development and community infrastructure regeneration in post-industrial estates.
- It earned a Neighbourhood Transformation Award for Hattersley/Mottram’s regeneration and tackled complex estates like Runcorn and Whitefield.
- We strive to provide high quality homes and services that improve people's lives.
- We are committed to delivering excellent customer service and maintaining a focus on the needs of our customers.
- We value integrity, professionalism, and honesty in all our actions.
- We foster a culture of teamwork, respect, and support, where every team member is valued.
- We encourage innovation and continuous improvement to meet changing customer and business needs.
2050
Net Zero by 2050
Committed to achieving zero carbon emissions, focusing on sustainable living and environmental responsibility.
- Improving the energy efficiency of homes to reduce carbon emissions
- Implementing energy-saving initiatives across housing stock, including retrofitting and upgrades
- Working towards reducing water consumption and waste in all operations
- Focusing on building sustainable, energy-efficient homes that meet the highest environmental standards
- The company is dedicated to fostering an inclusive and diverse workforce.
- The organization aims to achieve gender balance and has established goals to address gender disparities.
- The company monitors and communicates on gender diversity within its leadership positions and overall workforce.
- The business supports flexible work arrangements and upholds equal opportunities for all employees.
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