Digital Community - Officer

Overview

Monitor, moderate and engage on Water Corp social media to boost community knowledge.

Key Responsibilities

• social monitoring
• trend analysis
• performance reporting
• incident support
• governance oversight
• sme engagement

Tasks

-Filter and escalate customer and community enquiries as appropriate to ensure prompt and accurate resolution. -Monitor emerging trends and current affairs to inform content development and flag opportunities for service improvement. (e.g. call wait times, incidents etc) -Report on social media performance (monthly) -Support a cross-collaborative communications effort in the event of an incident, with occasional out of hours work required. -Uphold our governance standards to ensure our digital communities are a safe environment and we provide timely and accurate interactions. -Assist the Brand & Campaigns team with ad hoc tasks including email communications, merchandise requests and admin-based tasks. -Engage with Subject Matter Experts (SME’s) across the business to provide helpful and education responses to customers. -Monitor, moderate and engage with interactions on Water Corporation’s social platforms, using social media management software and related tools, ensuring interactions uphold our brand tone of voice.

Requirements

• community management
• meta business
• sprinklr
• copywriting
• marketing degree
• analytics

What You Bring

-Customer-centric and community-focused (Passionate about delivering exceptional digital experiences and building positive brand perception) -Extensive experience in day to day social media community management (monitoring, responding, and engaging) -Tertiary qualification in marketing, communications, business, or equivalent relevant experience using various social media platforms (including Meta Business Manager, Instagram, LinkedIn, YouTube) and management systems (e.g. Sprinklr, Hootsuite, or similar) -Excellent copywriting skills and attention to detail, with an ability to apply corporate brand tone of voice to interactions -Highly organised and proactive (Able to manage multiple tasks, show initiative, and work independently) -Analytical skills with the ability to identify engagement patterns/trends and share this with the team to inform decisions. -Experience collaborating with subject matter experts to develop timely responses (in a large complex organisation is desirable)

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Benefits

-Real flexibility with options to work from home, flexible work hours and 1 day based in the Leederville office -Salary: $ 93,249 plus Super and Benefits. -Full time, fixed position till June 2026 based in Balcatta with flexible working options. -Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution. -Two well-being days each year to do whatever you need to do to feel good

About Water Corporation

-With roots dating back to 1996, this state‑owned utility has evolved from the Water Authority into the backbone of WA’s water life. -Boasting projects like the new Victoria Dam (built 1990–91 using fly‑ash RCC) and Aboriginal community upgrades, its engineering legacy is vast. -Financed through customer revenue, most surplus funds are channeled back to the government or reinvested in projects. -Its asset footprint spans dams, desalination plants, groundwater networks and irrigation schemes like the Ord and Gascoyne. -Its operations span regional towns (from Karratha to Albany), underscoring its mission to keep WA’s communities flowing. -An unexpected highlight: its workforce embraces five‑year flexible leave cycles, letting staff recharge creatively.

Sector Specialisms

Security Clearance

-medical examination -qualification check -police clearance -australian working rights check